Available to hire
I am an experienced IT Project Manager and Scrum Master with over 8 years leading enterprise-level digital transformation and cloud migration projects in the FinTech and insurance sectors. I have a proven record of delivering large-scale initiatives on time and within budget using Agile and Scrum methodologies across multicultural teams. Skilled in Azure, AWS, stakeholder management, and aligning technical execution with business strategy.
Throughout my career, I have demonstrated strong leadership in managing end-to-end project lifecycles, reducing project timelines, and improving delivery efficiency. I enjoy collaborating with key stakeholders and driving innovation to improve customer experience while reducing operational costs.
Language
English
Advanced
Vietnamese
Advanced
Work Experience
Scout Leader at Volunteer NSW
March 1, 2025 - PresentLed weekly programs for Joey Scouts focusing on teamwork, personal development, and safety through engaging, age-appropriate activities. Collaborated with parents and fellow leaders to deliver a structured, values-based experience while completing accredited leadership training. Applied project management principles to plan and execute group activities and events including camps, ensuring alignment with timelines, objectives, and participant needs. Managed end-to-end logistics, budgeting, and risk mitigation strategies resulting in smooth execution, high participant satisfaction, and safe, well-organized experiences.
Scout Leader at Volunteer NSW, Australia
March 1, 2025 - PresentLead weekly programs for Joey Scouts focusing on teamwork, personal development, and safety through engaging, age-appropriate activities. Collaborate with parents and fellow leaders to deliver structured, values-based experiences while completing accredited leadership training. Applied project management principles to plan and execute group activities and events such as camps, managing end-to-end logistics, budgeting, and risk mitigation for smooth execution and high participant satisfaction.
Project Manager - Senior Scrum Master at National Australia Bank (NAB)
December 1, 2022 - PresentLed two Scrum teams with 18 members across Australia, Vietnam, and India to deliver an $80M transformation of the legacy Global Customer Service system to AWS. Collaborated with key stakeholders to define clear objectives and success criteria, resulting in a 30% improvement in project delivery efficiency. Led risk assessments and mitigation strategies that reduced timeline deviations by 35%. Managed end-to-end project lifecycles for high-impact initiatives, achieving a 95% success rate and ensuring alignment with organizational goals. Delivered technology benefits by reducing legacy footprint and switching over 90% transaction traffic to AWS Cloud, improving customer experience and reducing operational costs across Open Banking, Home Banking, Digital Banking, and Fraud sectors.
Project Manager - Senior Scrum Master at National Australia Bank (NAB)
December 1, 2022 - PresentLeading two Scrum teams with 18 members across Australia, Vietnam, and India to deliver an $80M transformation of the legacy Global Customer Service system to AWS, significantly reducing transaction traffic in International and Domestic Payments. Collaborates with key stakeholders to define clear objectives, deliverables, and success criteria resulting in 30% improvement in project delivery efficiency. Manages comprehensive risk assessments and mitigation strategies, reducing timeline deviations by 35%, and achieves a 95% project success rate aligning with organizational goals. Delivered reductions in legacy footprint and tech debt by switching over 90% transaction traffic to AWS cloud, enhancing digital banking customer experience while reducing operational costs.
Asia Market Project Management Officer (PMO) at Liberty Mutual Insurance
November 30, 2022 - August 4, 2025Developed and executed Demand Management processes across four countries (Singapore, Hong Kong, Thailand, and Vietnam) to prioritize high-value initiatives, track project status, and report progress to Steering Management. Collaborated with local business units and IT teams to streamline project intake, assessment, and governance. Improved project visibility by creating standardized dashboards for status, risks, and issues. Optimized project selection by enhancing resource allocation and minimizing initiative overlaps. Provided strategic insights and analysis to senior stakeholders for quarterly reviews and long-term planning. Successfully rolled out standardized demand management processes increasing project selection efficiency by 30% and prioritized over 50 high-impact initiatives annually.
Project Management Officer (PMO) at Liberty Mutual Insurance Asia Market
November 30, 2022 - August 4, 2025Responsible for developing and executing the Demand Management process across Singapore, Hong Kong, Thailand, and Vietnam to prioritize high-value initiatives, track project status, and report progress to Steer Management. Streamlined project intake, assessment, and governance across multiple markets, improved project visibility by standardizing dashboards, enabling timely updates on status, risks, and issues. Optimized project selection through better resource allocation and reduced initiative overlaps. Provided strategic insights and analysis for quarterly reviews and long-term planning. Successfully designed and rolled out a standardized process improving project selection efficiency by 30% and enabled prioritization of over 50 high-impact initiatives annually.
Project Manager - Scrum Master at Aperia Solutions US
August 31, 2020 - August 4, 2025Developed and executed call center systems for credit and debit cards used by most banks across the US market. Led cross-functional, cross-geography teams based in Texas to deliver innovative projects contributing to a 25% year-on-year increase in client satisfaction. Developed and launched 10+ UX/UI solutions and 6 digital applications, boosting user engagement by 30% across web and mobile platforms. Managed project budgets up to $500,000, ensuring timely delivery and optimal resource allocation. Executed 4 major platform rollouts and built strong partnerships with 6+ internal teams and stakeholders to ensure seamless delivery. Awarded Project Award of the Year in Fiserv Bank impacting banking operations.
Project Manager - Scrum Master at Aperia Solutions US, Vietnam
August 31, 2020 - August 4, 2025Developed and executed call center system projects for credit and debit cards used by banks across the US market. Led cross-functional, geographically dispersed teams based in Texas delivering innovative projects, increasing client satisfaction by 25% year-on-year. Delivered 10+ UX/UI solutions and six digital applications boosting user engagement by 30% across web and mobile platforms. Managed project budgets up to $500,000 ensuring timely delivery and optimal resource allocation. Executed four major platform rollouts and built strong partnerships with internal teams and stakeholders for seamless delivery. Awarded Project of the Year in Fiserv Bank impacting banking operations.
Education
Bachelor of Business Administration at Adam State University, Coronado, United States
January 1, 2010 - January 1, 2010Advance Diploma - Business English at Marketing and Finance University, Ho Chi Minh, Vietnam
January 1, 2007 - January 1, 2007Bachelor of Business Administration at Adam State University
January 1, 2010 - January 1, 2010Advanced Diploma - Business English at Marketing and Finance University
January 1, 2007 - January 1, 2007Qualifications
Certified Scrum Master (CSM)
January 11, 2030 - August 4, 2025AWS Cloud Migration Practitioner
January 11, 2030 - August 4, 2025Career Qualify in Bank (CQIB)
January 11, 2030 - August 4, 2025Certified Scrum Master (CSM)
January 11, 2030 - August 4, 2025AWS Cloud Migration Practitioner
January 11, 2030 - August 4, 2025Career Qualify in Bank (CQIB)
January 11, 2030 - August 4, 2025Industry Experience
Financial Services, Software & Internet, Non-Profit Organization
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