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I am Vidya Shanmugam, a customer-focused Administration and Support professional with over seven years of experience in office administration, customer service, and data handling. I excel at managing enquiries, maintaining accurate records, producing reports, and resolving issues efficiently. I have strong IT skills, keen attention to detail, and enjoy working both independently and as part of a team in fast-paced environments. I am committed to delivering high-quality administrative and customer support in line with organisational policies and standards, and I am open to hybrid or remote roles in Leeds, UK.…I am Vidya Shanmugam, a customer-focused Administration and Support professional with over seven years of experience in office administration, customer service, and data handling. I excel at managing enquiries, maintaining accurate records, producing reports, and resolving issues efficiently. I have strong IT skills, keen attention to detail, and enjoy working both independently and as part of a team in fast-paced environments. I am committed to delivering high-quality administrative and customer support in line with organisational policies and standards, and I am open to hybrid or remote roles in Leeds, UK.

Vidya Shanmugam

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I am Vidya Shanmugam, a customer-focused Administration and Support professional with over seven years of experience in office administration, customer service, and data handling. I excel at managing enquiries, maintaining accurate records, producing reports, and resolving issues efficiently. I have strong IT skills, keen attention to detail, and enjoy working both independently and as part of a team in fast-paced environments. I am committed to delivering high-quality administrative and customer support in line with organisational policies and standards, and I am open to hybrid or remote roles in Leeds, UK.…I am Vidya Shanmugam, a customer-focused Administration and Support professional with over seven years of experience in office administration, customer service, and data handling. I excel at managing enquiries, maintaining accurate records, producing reports, and resolving issues efficiently. I have strong IT skills, keen attention to detail, and enjoy working both independently and as part of a team in fast-paced environments. I am committed to delivering high-quality administrative and customer support in line with organisational policies and standards, and I am open to hybrid or remote roles in Leeds, UK.

Available to hire

I am Vidya Shanmugam, a customer-focused Administration and Support professional with over seven years of experience in office administration, customer service, and data handling. I excel at managing enquiries, maintaining accurate records, producing reports, and resolving issues efficiently.

I have strong IT skills, keen attention to detail, and enjoy working both independently and as part of a team in fast-paced environments. I am committed to delivering high-quality administrative and customer support in line with organisational policies and standards, and I am open to hybrid or remote roles in Leeds, UK.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Work Experience

Administration / Operations Support Assistant at ID Logistics (Amazon UK)

September 1, 2025 - December 1, 2025

Provided administrative and operational support within a high-volume service environment. Handled and responded to internal and external enquiries by phone, email and systems. Accurately updated records, logs and documentation in line with procedures. Checked information for accuracy and resolved discrepancies where identified. Escalated issues appropriately and followed set processes to ensure timely resolution. Worked flexibly to meet service demands and deadlines. Maintained confidentiality and comply with data protection requirements.

Test Analyst at Infosys Limited

April 1, 2019 - January 31, 2022

Analysed issues, explained findings clearly, and supported cross-team problem resolution. Reduced defects by 70% through detailed investigation and logical reasoning. Used multiple systems effectively (Selenium, JIRA, Postman). Participated in Agile teamwork and process improvements.

Software Test Engineer at Betsol

May 1, 2018 - March 31, 2019

Improved documentation accuracy and testing efficiency. Supported team members by clarifying processes and resolving issues. Awarded Star of the Month for exceptional performance.

Associate Consultant at CapGemini

October 1, 2014 - May 31, 2018

Tested applications across multiple environments with high accuracy. Identified issues early and escalated appropriately. Collaborated with key stakeholders to ensure timely resolutions.