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I am a motivated and detail-oriented professional with excellent English communication skills and a strong passion for supporting users. I have experience in education, administration, and customer service, and I excel at managing email inquiries and resolving issues efficiently. I am dedicated to delivering high-quality support and ensuring a positive user experience in fast-paced, international environments, while maintaining a calm, empathetic approach.…I am a motivated and detail-oriented professional with excellent English communication skills and a strong passion for supporting users. I have experience in education, administration, and customer service, and I excel at managing email inquiries and resolving issues efficiently. I am dedicated to delivering high-quality support and ensuring a positive user experience in fast-paced, international environments, while maintaining a calm, empathetic approach.

HUSNA UMUBYEYI

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I am a motivated and detail-oriented professional with excellent English communication skills and a strong passion for supporting users. I have experience in education, administration, and customer service, and I excel at managing email inquiries and resolving issues efficiently. I am dedicated to delivering high-quality support and ensuring a positive user experience in fast-paced, international environments, while maintaining a calm, empathetic approach.…I am a motivated and detail-oriented professional with excellent English communication skills and a strong passion for supporting users. I have experience in education, administration, and customer service, and I excel at managing email inquiries and resolving issues efficiently. I am dedicated to delivering high-quality support and ensuring a positive user experience in fast-paced, international environments, while maintaining a calm, empathetic approach.

Available to hire

I am a motivated and detail-oriented professional with excellent English communication skills and a strong passion for supporting users. I have experience in education, administration, and customer service, and I excel at managing email inquiries and resolving issues efficiently.

I am dedicated to delivering high-quality support and ensuring a positive user experience in fast-paced, international environments, while maintaining a calm, empathetic approach.

Skills

CRM

Microsoft Office

Email Design

Experience Level

CRM

Intermediate

Microsoft Office

Intermediate

Email Design

Intermediate

Language

English

Fluent

Work Experience

Customer Support & Administrative Assistant at Freelance / Remote

January 1, 2022 - Present

Provide professional customer service via email and chat, ensuring timely and accurate responses. Resolve user queries and escalate technical issues where needed. Maintain accurate digital records and follow up with clients to ensure satisfaction. Communicate clearly and empathetically with international users.

Early Years Educator / English Tutor at Various online Schools and Private Students – Belgium & United Kingdom

January 1, 2019 - January 1, 2023

Planned and delivered engaging English lessons for children and young learners. Maintained clear communication with parents and ensured student progress. Developed organizational and multitasking skills managing small groups. Adapted to multicultural learning environments with patience and professionalism.

Customer support at Loyaltek

January 1, 2023 - January 1, 2024

Supported daily office operations, managed correspondence, and prepared reports. Provided front-line assistance to visitors and maintained accurate recordkeeping. Assisted in event coordination and scheduling meetings.