Available to hire
I am a hardworking, trustworthy, and confident professional who approaches new challenges with enthusiasm. I have a special interest in fintech solutions and payment processing platforms, and I aim to progress further in this industry.
I am a confident technical consultant with a proven track record of delivering strong business and customer outcomes. I have delivered multiple SME and corporate projects, leading technical implementations, stakeholder engagement, and measurable improvements across delivery and customer satisfaction.
Experience Level
Work Experience
Digital Implementation Manager at VISA Europe
August 1, 2021 - November 1, 2024Led multiple technical implementation projects for banking clients across Europe and UK markets. Delivered and exceeded FY21-22 billing and volume revenue targets (100%+). Streamlined project delivery by aligning with configuration and testing teams, reducing implementation delivery timelines by 50%. Achieved high client satisfaction outcomes with over 97% recommendation and NPS scores. Acted as a subject matter expert in API-based configurations, collaborating with global product and technical teams to improve design tools and features. Conducted post-implementation reviews with product and service experience teams to maintain best practices and shared knowledge across the wider digital implementation community.
Product & Implementation Consultant at Fraedom (VISA)
August 1, 2018 - August 1, 2021Served as a product and implementation consultant for the Fraedom payment and expenses platform. Understood functional capabilities and business drivers across platform components, becoming a subject matter expert on the partner configuration template. Scoped system configuration to meet customer requirements and contracted scope. Planned platform implementations and documentation, executed configuration and testing, and coordinated release management and partner testing cycles. Managed delivery activities against budget, timeline, and scope; reported progress, risks, and issues to stakeholders; and coordinated internal and external resources. Supported business requirements gathering, provided business-owner input during development and delivery, tested solutions against requirements, coordinated partner/customer acceptance, and advised on strategic options, risks, costs/benefits, and impacts to other business processes. Flagged potential additional revenue opportunities to internal t
Implementation Consultant / Account Executive at IRES S
August 1, 2016 - August 1, 2018HSBC Bank plc Premier Relationship Officer / Paraplanner at HSBC Bank plc
July 1, 2014 - August 1, 2016Customer Service Officer
June 1, 2013 - August 1, 2014Cashier / Front Office Sales
June 1, 2011 - June 1, 2013Administrator at Care Quality Commission
March 1, 2011 - June 1, 2011Estates Apprentice (Executive Support Staff)
November 1, 2009 - November 1, 2010Education
AAT Accounting Technician (Education and Training Level 2 and 3; AAT Accounting Technician) at City College Birmingham
January 1, 2012 - August 17, 2026Qualifications
GCSEs (including English Language, English Literature, Maths, Science, Geography, Urdu)
January 11, 2030 - August 17, 2026Microsoft Office / AAT-related training (AAT Accounting Technician)
January 1, 2012 - August 17, 2026Industry Experience
Financial Services, Professional Services
Experience Level
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