EdTech UX Researcher at Oppia Foundation

Led comprehensive A/B testing and user studies for ages 9-14, boosting usability, engagement, and learning retention by 25%. Performed extensive survey research and in-depth statistical analysis to improve content effectiveness and user interaction. Partnered with product managers and designers to create research materials, improving accessibility and engagement. Provided actionable, data-driven insights to refine innovative educational tools, optimizing user experience and learning outcomes.

Collaborative SaaS Administrator at Arizona State University Enterprise Technology

Successfully migrated 80K+ DocuSign records to Amazon S3, significantly enhancing data accessibility and operational efficiency. Automated workflows and optimized service request management with PowerShell, cutting response times by 60%. Maintained clear and effective communication through Jira and Confluence, improving stakeholder alignment by 30%.

Web Content Strategist at The Donovan's Venom

Developed and implemented social media strategies for Instagram, TikTok, and Pinterest, increasing engagement by 35%. Designed social media graphics, promotional assets, and marketing banners, driving a 25% rise in follower growth within 3 months. Partnered with content writers and marketing teams to align digital assets with brand identity, boosting user interactions by 20%. Optimized social media campaigns to enhance brand presence, ensuring consistency across platforms and maximizing reach.

User Experience Design/Research Lead at The Donovan's Venom

Designed and managed innovative interactive music education tools, significantly increasing user engagement by 30%. Conducted competitive analysis, usability studies, and accessibility evaluations with Figma, boosting user satisfaction by 15%. Created insightful, research-driven product recommendations, aligning features with user needs and business objectives.

User Experience Researcher/ Designer at ASU Center for Accelerating Operational Efficiency

Led UX research for the REVS project with DHS and TSA, boosting AI-assisted screening accuracy by 25% in security environments. Conducted extensive focus groups and usability studies with 320+ participants, improving AI screening efficiency by 30%. Designed and managed eight HCI emulators using Figma, refining AI performance and boosting user engagement by 40%. Applied statistical analysis (ANOVA, regression, t-tests) to usability studies, improving decision-making efficiency by 20%.