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Business Administration student with hands-on experience in multi-channel customer support, digital customer communication, complaint resolution, and persuasive content/copywriting. Track record of managing high-volume inquiries for students and clients, maintaining a calm professional demeanor under pressure, and building trust through clear, polite, precise communication. Trilingual communicator (Armenian, English, Russian) with strong organization skills, detailed execution, and experience supporting events and community initiatives. Recognized through multiple academic and competition awards, and active volunteering/mentoring across research and youth programs.…Business Administration student with hands-on experience in multi-channel customer support, digital customer communication, complaint resolution, and persuasive content/copywriting. Track record of managing high-volume inquiries for students and clients, maintaining a calm professional demeanor under pressure, and building trust through clear, polite, precise communication. Trilingual communicator (Armenian, English, Russian) with strong organization skills, detailed execution, and experience supporting events and community initiatives. Recognized through multiple academic and competition awards, and active volunteering/mentoring across research and youth programs.

Varduhi Hovhannisyan

Digital Marketer, Marketer, Marketing Consultant, +1

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Business Administration student with hands-on experience in multi-channel customer support, digital customer communication, complaint resolution, and persuasive content/copywriting. Track record of managing high-volume inquiries for students and clients, maintaining a calm professional demeanor under pressure, and building trust through clear, polite, precise communication. Trilingual communicator (Armenian, English, Russian) with strong organization skills, detailed execution, and experience supporting events and community initiatives. Recognized through multiple academic and competition awards, and active volunteering/mentoring across research and youth programs.…Business Administration student with hands-on experience in multi-channel customer support, digital customer communication, complaint resolution, and persuasive content/copywriting. Track record of managing high-volume inquiries for students and clients, maintaining a calm professional demeanor under pressure, and building trust through clear, polite, precise communication. Trilingual communicator (Armenian, English, Russian) with strong organization skills, detailed execution, and experience supporting events and community initiatives. Recognized through multiple academic and competition awards, and active volunteering/mentoring across research and youth programs.

Available to hire

Business Administration student with hands-on experience in multi-channel customer support, digital customer communication, complaint resolution, and persuasive content/copywriting. Track record of managing high-volume inquiries for students and clients, maintaining a calm professional demeanor under pressure, and building trust through clear, polite, precise communication.

Trilingual communicator (Armenian, English, Russian) with strong organization skills, detailed execution, and experience supporting events and community initiatives. Recognized through multiple academic and competition awards, and active volunteering/mentoring across research and youth programs.

Skills

Experience Level

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Language

Armenian

Fluent

English

Fluent

Russian

Fluent

Work Experience

Volunteer Organizer at Community Waste Collection (Gegarkunik)

October 1, 2024 - Present

Led a 20+ volunteer team, negotiated with local community stakeholders, and monetized collected materials into approximately 150,000 AMD to support national defense initiatives. Developed and managed a web platform to coordinate logistics, track progress, and ensure transparency with community stakeholders.

Brand/Marketing Agency – Client Relationship & Market Research at Brand On Agency (Internship)

May 1, 2023 - December 31, 2023

Managed multi-channel digital customer inquiry pipelines via social media, responding quickly to client questions with clear, polite, and precise written communication. Handled incoming customer issues and resolved complaints efficiently to maintain high satisfaction rates. Drafted persuasive content and tailored copy for diverse customer demographics.

Volunteer Organizer at Valley of Initiatives and Activities NGO (Gegarkunik)

January 1, 2022 - December 31, 2023

Supported and guided teams of 50 students and 1 teacher, serving as the primary point of contact for project orientation and task completion. Managed high-volume digital outreach and qualification pipelines, maintained organized records and verified documentation to maximize success rates. Evaluated feedback and adjusted weekly workflows quickly to ensure smooth project execution.

Volunteer, Book Seller at New Mag Publishing

January 1, 2022 - January 1, 2025

Engaged directly with hundreds of clients across 10+ major public events, conducting personalized needs assessments and product presentations to maximize conversion rates and close sales on the spot. Built long-term trust and customer loyalty through tailored product recommendations and excellent face-to-face consultation.

Vice-Mentor / Mentor at Jinishian Memorial Foundation – “Youth Researcher” Initiative

January 1, 2022 - January 1, 2024

Conducted continuous online and direct communication with 40+ students, handling daily inquiries, assessing needs, and providing rapid problem-solving support. Supervised end-to-end execution of 74 projects, supported teammates by managing stress and keeping the team calm under deadlines, and maintained strong trust throughout the process.