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Dynamic Customer Service Representative with extensive experience at Tata Consultancy Services Ltd., excelling in high-volume customer service and technical troubleshooting. Proven ability to analyze complex issues and maintain effective communication, contributing to enhanced client satisfaction. Adept at handling sensitive issues, escalating complex cases for swift resolution, and providing remote technical support to clients. Possesses strong organizational skills and a focus on continuous improvement.…Dynamic Customer Service Representative with extensive experience at Tata Consultancy Services Ltd., excelling in high-volume customer service and technical troubleshooting. Proven ability to analyze complex issues and maintain effective communication, contributing to enhanced client satisfaction. Adept at handling sensitive issues, escalating complex cases for swift resolution, and providing remote technical support to clients. Possesses strong organizational skills and a focus on continuous improvement.

Vartika Singh

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Dynamic Customer Service Representative with extensive experience at Tata Consultancy Services Ltd., excelling in high-volume customer service and technical troubleshooting. Proven ability to analyze complex issues and maintain effective communication, contributing to enhanced client satisfaction. Adept at handling sensitive issues, escalating complex cases for swift resolution, and providing remote technical support to clients. Possesses strong organizational skills and a focus on continuous improvement.…Dynamic Customer Service Representative with extensive experience at Tata Consultancy Services Ltd., excelling in high-volume customer service and technical troubleshooting. Proven ability to analyze complex issues and maintain effective communication, contributing to enhanced client satisfaction. Adept at handling sensitive issues, escalating complex cases for swift resolution, and providing remote technical support to clients. Possesses strong organizational skills and a focus on continuous improvement.

Available to hire

Dynamic Customer Service Representative with extensive experience at Tata Consultancy Services Ltd., excelling in high-volume customer service and technical troubleshooting. Proven ability to analyze complex issues and maintain effective communication, contributing to enhanced client satisfaction. Adept at handling sensitive issues, escalating complex cases for swift resolution, and providing remote technical support to clients. Possesses strong organizational skills and a focus on continuous improvement.

Skills

Active Directory

Experience Level

Active Directory

Expert

Language

English

Fluent

Work Experience

Customer Service Representative at Tata Consultancy Services Ltd.

November 1, 2024 - November 1, 2024

Dynamic customer service representative with extensive experience at Tata Consultancy Services Ltd., excelling in high-volume customer service and technical troubleshooting. Proven ability to analyze complex issues and maintain effective communication, contributing to enhanced client satisfaction. Escalating handling sensitive issues, escalating complex cases for swift resolution, and providing remote technical support to clients. Possesses strong organizational skills and a focus on continuous improvement. Guided calls using excellent communication skills and a decisive approach, delivering information services across multiple channels. Maintained accurate service user records using the Service Now tool to log tickets and manage multiple associated tasks. Escalated remaining complex issues to appropriate personnel for swift and timely handling. Managed confidential data access by granting multi-level accesses for new starters and removing access for leavers/movers with Active Director