VICTORIA KI-AHONG
I'm a multilingual professional with over 7 years of experience in customer service, account management, sales, tourism, and digital marketing.
About
I’m a multilingual professional with over 7 years of experience in customer service, account management, sales, tourism, and digital marketing.
Throughout my career, I’ve worked with international companies and clients, developing strong skills in customer communication, relationship management, administrative support, content creation, and business operations.
I speak Portuguese and Dutch fluently, English at an advanced (C1–C2) level, and Spanish at an intermediate-to-advanced (B1–B2) level, allowing me to support businesses across different markets.
My services include:
Customer Support (Email, Chat & Phone)
Virtual Assistance & Administrative Support
Account Management & Client Relations
Social Media Management & Content Creation
B2B Sales & Lead Generation
Data Entry, Research & Reporting
Translation & Localization (Portuguese, Dutch & English)
CRM Management & Business Support
I’m experienced with tools such as Microsoft Office 365, Google Workspace, Salesforce, Zendesk, Canva, Excel, Power BI, and various communication and project management platforms.
I pride myself on being organized, adaptable, detail-oriented, and committed to delivering high-quality work. Whether you need ongoing assistance or support with a specific project, I’m ready to help your business succeed.
Let’s work together!
- 9 years' experience
- Joined October 2026
Skills· 16
Languages
- DutchFluent
- EnglishAdvanced
- PortugueseFluent
- Spanish; CastilianAdvanced
Industry experience
- Media & Entertainment
- Travel & Hospitality
- Retail
- Professional Services
Work experience· 6 roles
Remote account support for hotel partners across Portuguese-, Spanish- and Dutch-speaking markets. Managed partner communication, account optimization, follow-up, and issue resolution using CRM and remote collaboration tools, ensuring timely responses and strong partner relationships.
Freelance support for creating, scheduling, and managing LinkedIn and Facebook content for the company and leadership profiles. Prepare captions, coordinate visual content, produce performance reports and monthly analytics, and collaborate remotely with stakeholders to keep messaging consistent and on schedule.
Manage LinkedIn and Facebook content and support leadership team personal LinkedIn profiles. Develop monthly content calendars, write captions, and create carousels, graphics, and Reels covering company news, projects, and educational topics. Schedule and publish posts, maintain brand consistency, and prepare periodic performance summaries.
Education
Certifications and awards
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