Looks like you have JavaScript disabled. For the full Twine experience, you will need to re-enable it.

I am a professional with experience in Back Office, Call Center, and Team and Process Supervision. I have a strong command of IT tools that support efficient daily tasks and rigorous information management. I am highly committed to team support and operational flow. I am organized, detail-oriented, and able to meet deadlines efficiently. I am dynamic, proactive, a strong team player, and fluent in English with excellent written and verbal communication skills.…I am a professional with experience in Back Office, Call Center, and Team and Process Supervision. I have a strong command of IT tools that support efficient daily tasks and rigorous information management. I am highly committed to team support and operational flow. I am organized, detail-oriented, and able to meet deadlines efficiently. I am dynamic, proactive, a strong team player, and fluent in English with excellent written and verbal communication skills.

Victória Medrado

Project Manager, Assistant Editor, Content Creator, +2





I am a professional with experience in Back Office, Call Center, and Team and Process Supervision. I have a strong command of IT tools that support efficient daily tasks and rigorous information management. I am highly committed to team support and operational flow. I am organized, detail-oriented, and able to meet deadlines efficiently. I am dynamic, proactive, a strong team player, and fluent in English with excellent written and verbal communication skills.…I am a professional with experience in Back Office, Call Center, and Team and Process Supervision. I have a strong command of IT tools that support efficient daily tasks and rigorous information management. I am highly committed to team support and operational flow. I am organized, detail-oriented, and able to meet deadlines efficiently. I am dynamic, proactive, a strong team player, and fluent in English with excellent written and verbal communication skills.

Available to hire

I am a professional with experience in Back Office, Call Center, and Team and Process Supervision. I have a strong command of IT tools that support efficient daily tasks and rigorous information management. I am highly committed to team support and operational flow. I am organized, detail-oriented, and able to meet deadlines efficiently. I am dynamic, proactive, a strong team player, and fluent in English with excellent written and verbal communication skills.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Portuguese

Fluent

English

Advanced

Work Experience

Back Office & Sales Team Supervisor at ACCOM

January 1, 2025 - December 1, 2025

Sales supervision in the energy sector, ensuring achievement of targets and performance indicators. Management and optimization of Back Office processes, ensuring efficient and error-free administrative and commercial operations. Document analysis, order processing, and internal system updates, ensuring accuracy and regulatory compliance. Customer issue resolution and sales recovery. Team monitoring and leadership, promoting quality, efficiency, and alignment with the company’s strategic objectives. Ensured compliance with internal procedures, regulatory standards, and quality policies, strengthening company reliability and reputation.

Customer Service & Back Office Assistant - Backoffice at EGOR – Iberdrola

March 1, 2024 - December 1, 2024

Customer support via phone and email, ensuring effective problem resolution and customer satisfaction. Administrative support in contractual and regulatory matters. Management of confidential information and documentation, data processing, and execution of internal procedures. Document analysis, order processing, and internal system updates, ensuring compliance and data accuracy.

Customer Service – Back Office at EGOR – Altice Fundo Ambiental

September 1, 2023 - March 1, 2024

Customer support via phone and email, ensuring problem resolution and customer satisfaction. Administrative support in contractual and regulatory matters. Data processing and execution of internal procedures.

Trainee Assistant at RHMAIS

July 1, 2023 - August 1, 2023

Customer service and sales of telecommunications products and services. Conversion of potential customers. Management of confidential information and documentation. Customer retention through effective and humanized service.