Available to hire
I am a professional and detail-oriented Administrative Specialist with 4+ years of experience in high-pressure corporate environments. I excel in Microsoft Outlook, calendar management, and record keeping to keep operations running smoothly. I’m skilled at coordinating cross-functional teams, producing data-driven reports and maintaining document management systems to ensure seamless administrative support and transparent stakeholder communications. In addition, I am a beatboxer for 12 years now, I create content on YouTube and Instragram driven by strategy, I am a voice actor in both English and Romanian.
Experience Level
Expert
Expert
Language
Romanian, Moldavian, Moldovan
Fluent
English
Fluent
Work Experience
Major Incident Manager at STEFANINI ROMANIA
May 1, 2025 - PresentManage and monitor high-priority administrative workflows to ensure prompt and effective resolution of operational bottlenecks, minimizing impact on daily business activities. Coordinate with technical and executive support teams to facilitate Calendar Management and meeting scheduling for senior management. Support consistent Correspondence Handling through Microsoft Outlook, ensuring all stakeholders receive timely status updates and transparent communication. Execute the Major Incident Management (MIM) framework to lead cross-departmental coordination and maintain organized office records during critical operations.
Subject Matter Expert at STEFANINI ROMANIA
February 1, 2024 - May 31, 2025Compiled daily reports and maintained comprehensive Record Keeping on administrative activities using Microsoft Excel to support data-driven decision-making. Managed expectations and acted as the primary point of contact for customer and internal issues, providing professional Support and maintaining high client satisfaction. Maintained Document Management Systems through the creation of Knowledge Base Articles, streamlining HR administrative tasks and standardizing troubleshooting processes. Performed access audits and Expense Reporting verification tasks by running systematic platform reports to ensure secure and efficient access for all team members.
Support Engineer at STEFANINI ROMANIA
April 1, 2023 - January 31, 2024Handled high-volume Correspondence via Microsoft Outlook and telephone, resolving complex inquiries related to clinical software with a focus on professional administrative service. Maintained and tracked customer inquiries within a central Record Keeping system, ensuring meticulous documentation of all support interactions. Participated in User Acceptance Testing (UAT) to support quality assurance for office software updates and process improvements. Supported the development and continuous improvement of internal administrative procedures to enhance overall office management efficiency.
Customer Support Engineer at CGS ROMANIA
June 1, 2021 - September 30, 2021Managed tight schedules and complex Calendar Management within a fast-paced team environment to ensure consistent administrative coverage. Performed bookkeeping-adjacent tasks such as managing contracts and phone service subscriptions within the corporate database. Assisted with customer account situations using an assertive approach, maintaining high levels of professional Correspondence and record accuracy. Provided technical support and administrative problem-solving for hardware and software issues to ensure uninterrupted workflow.
Education
Bachelor's Degree in Geography at University of Bucharest
October 1, 2018 - July 1, 2021High School at LICEUL "ALEXANDRU ODOBESCU", Lehliu-Gară
September 1, 2015 - July 1, 2018Qualifications
Quality Assurance Manual - Internal
January 1, 2024 - May 24, 2026Pharma Regulatory Quarterly Certificate - EF SET
May 1, 2024 - May 24, 2026EF SET Certificate C2 English - EF SET
May 1, 2024 - May 24, 2026Industry Experience
Professional Services, Software & Internet, Media & Entertainment
Experience Level
Expert
Expert
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