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Senior Business Systems Analyst and Production Support professional with extensive experience in product lifecycle management, cross-functional collaboration, and project delivery across Interconnection & Colocation, CRM/ERP, and customer-facing portals. Skilled in translating business requirements into user stories, driving release readiness, and ensuring high-quality application delivery through structured testing and incident management. Certified Scrum Master and PRINCE2 Certified, with strong stakeholder communication and leadership capabilities. Experienced in Quote-to-Cash lifecycle (Oracle 11i), ServiceNow/Siebel CRM/Salesforce, dashboards and operational metrics, and end-to-end RCA for recurring issues—helping teams improve processes, configuration accuracy, and overall customer experience.…Senior Business Systems Analyst and Production Support professional with extensive experience in product lifecycle management, cross-functional collaboration, and project delivery across Interconnection & Colocation, CRM/ERP, and customer-facing portals. Skilled in translating business requirements into user stories, driving release readiness, and ensuring high-quality application delivery through structured testing and incident management. Certified Scrum Master and PRINCE2 Certified, with strong stakeholder communication and leadership capabilities. Experienced in Quote-to-Cash lifecycle (Oracle 11i), ServiceNow/Siebel CRM/Salesforce, dashboards and operational metrics, and end-to-end RCA for recurring issues—helping teams improve processes, configuration accuracy, and overall customer experience.

Vikram D

Project Manager, QA Engineer, Data Analyst, +1

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Senior Business Systems Analyst and Production Support professional with extensive experience in product lifecycle management, cross-functional collaboration, and project delivery across Interconnection & Colocation, CRM/ERP, and customer-facing portals. Skilled in translating business requirements into user stories, driving release readiness, and ensuring high-quality application delivery through structured testing and incident management. Certified Scrum Master and PRINCE2 Certified, with strong stakeholder communication and leadership capabilities. Experienced in Quote-to-Cash lifecycle (Oracle 11i), ServiceNow/Siebel CRM/Salesforce, dashboards and operational metrics, and end-to-end RCA for recurring issues—helping teams improve processes, configuration accuracy, and overall customer experience.…Senior Business Systems Analyst and Production Support professional with extensive experience in product lifecycle management, cross-functional collaboration, and project delivery across Interconnection & Colocation, CRM/ERP, and customer-facing portals. Skilled in translating business requirements into user stories, driving release readiness, and ensuring high-quality application delivery through structured testing and incident management. Certified Scrum Master and PRINCE2 Certified, with strong stakeholder communication and leadership capabilities. Experienced in Quote-to-Cash lifecycle (Oracle 11i), ServiceNow/Siebel CRM/Salesforce, dashboards and operational metrics, and end-to-end RCA for recurring issues—helping teams improve processes, configuration accuracy, and overall customer experience.

Available to hire

Senior Business Systems Analyst and Production Support professional with extensive experience in product lifecycle management, cross-functional collaboration, and project delivery across Interconnection & Colocation, CRM/ERP, and customer-facing portals. Skilled in translating business requirements into user stories, driving release readiness, and ensuring high-quality application delivery through structured testing and incident management.

Certified Scrum Master and PRINCE2 Certified, with strong stakeholder communication and leadership capabilities. Experienced in Quote-to-Cash lifecycle (Oracle 11i), ServiceNow/Siebel CRM/Salesforce, dashboards and operational metrics, and end-to-end RCA for recurring issues—helping teams improve processes, configuration accuracy, and overall customer experience.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Work Experience

Business Systems Analyst/QA at Husys Consulting Limited (Client: Equinix)

November 1, 2022 - June 30, 2023

Collaborated with stakeholders to gather business requirements and translate them into user stories in JIRA. Contributed to product lifecycle management including solution reviews, testing, and deployment of product features. Conducted comprehensive testing/QA using JIRA/Zephyr Scale. Analyzed customer feedback to identify process improvements and enhance customer experience. Supported cross-functional teams resolving key product issues for Interconnection & Colocation and aligning solutions with organizational objectives.

Senior Business Systems Analyst at Equinix Asia Pacific - Singapore

September 1, 2019 - April 30, 2022

Led advanced business systems projects for the IT Siebel products team, including Siebel/Oracle applications development and automation of critical business processes. Acted as liaison between technical teams and business functions to ensure successful implementations. Developed test plans/scenarios and executed test cases using JIRA/Zephyr Scale. Translated business requirements into JIRA user stories. Participated in PRB reviews and development plans. Supported production support for Siebel CRM, including end-to-end Incident Management via ServiceNow, RCA for recurring issues, coordinating permanent fixes based on release calendar, and collaborating with global/regional product managers to finalize product configuration approvals.

Senior Operations Analyst / Senior Business Analyst at Clarivate Analytics - Hyderabad

July 1, 2018 - May 31, 2019

Developed understanding of departmental success metrics and communicated operational performance metrics to management. Managed SharePoint Migration project. Documented functional business requirements and business cases. Created and maintained operational performance dashboards and reports in Salesforce (Lightning).

Senior Business Analyst / Project Manager at VMware Software India Private Ltd

May 1, 2009 - July 31, 2018

Worked on advanced business systems projects and product fulfillment release projects; defined requirements and analysis for applications automating business processes. Liaised between technical teams, business functions, and vendors for system implementations. Wrote test strategy, test plan, scenarios, scripts, cases, results, and reports in JIRA. Drove business process improvements using gap analysis (as-is vs to-be). Contributed to BRD reviews, development plans, and roadmap development; facilitated solution reviews prior to design/development. As Project Manager/Scrum Master: led projects using Waterfall/Agile, managed sprints and impediments, ensured QA/testing feedback within sprint timelines, and kept team priorities aligned. Managed ~30 resources, workloads, milestone delivery, SLA/performance, and provided updates and mentoring. Troubleshooting/support: supported Customer Operations users for Order Management, Service Contract, Install Base, and TCA (Customer Master), performe

Business Operation Specialist at Oracle India Private Ltd (Kelly Service)

September 1, 2008 - April 30, 2009

Service Delivery Associate – II at Unisys Global Service India, Bangalore

February 1, 2007 - March 31, 2008

Process Executive – Escalation Team at Infosys BPO Limited, Bangalore

July 1, 2005 - February 28, 2007