I’m Vlad Galie, a customer operations and customer success professional with 4+ years of experience supporting global enterprise accounts at HP. I manage complex order lifecycles, ensure SLA compliance, handle escalations and blocked orders, and coordinate closely with Sales, Logistics, Finance, Supply Chain, and Operations to keep deliveries on track for customers like Siemens and other major enterprise organizations. I’m known for strong ownership, reliable execution, and helping teams scale by onboarding new colleagues through shadowing and knowledge sharing. Outside of my corporate role, I founded and run an automotive detailing business, which strengthened my customer relationship management, communication, and commercial awareness—skills I bring to every operational challenge I handle.

Vlad Galie

I’m Vlad Galie, a customer operations and customer success professional with 4+ years of experience supporting global enterprise accounts at HP. I manage complex order lifecycles, ensure SLA compliance, handle escalations and blocked orders, and coordinate closely with Sales, Logistics, Finance, Supply Chain, and Operations to keep deliveries on track for customers like Siemens and other major enterprise organizations. I’m known for strong ownership, reliable execution, and helping teams scale by onboarding new colleagues through shadowing and knowledge sharing. Outside of my corporate role, I founded and run an automotive detailing business, which strengthened my customer relationship management, communication, and commercial awareness—skills I bring to every operational challenge I handle.

Available to hire

I’m Vlad Galie, a customer operations and customer success professional with 4+ years of experience supporting global enterprise accounts at HP. I manage complex order lifecycles, ensure SLA compliance, handle escalations and blocked orders, and coordinate closely with Sales, Logistics, Finance, Supply Chain, and Operations to keep deliveries on track for customers like Siemens and other major enterprise organizations.

I’m known for strong ownership, reliable execution, and helping teams scale by onboarding new colleagues through shadowing and knowledge sharing. Outside of my corporate role, I founded and run an automotive detailing business, which strengthened my customer relationship management, communication, and commercial awareness—skills I bring to every operational challenge I handle.

See more

Language

English
Advanced
French
Beginner
Romanian, Moldavian, Moldovan
Fluent

Work Experience

Customer Operations Specialist at HP Inc.
April 1, 2022 - Present
Manage enterprise customer operations for Siemens Energy and Siemens AG, ensuring service quality, SLA compliance, and operational excellence. Process and validate 100+ customer orders weekly while monitoring a backlog of hundreds of active requests and proactively resolving delivery risks. Coordinate with Sales, Logistics, Finance, Supply Chain, and Operations to resolve complex customer issues across the full order lifecycle. Handle blocked orders, disputes, missing orders, replacements, export activities, and escalations with strong ownership. Serve as Care Pack Champion for multiple enterprise accounts, prepare operational reports and maintain documentation, and onboard new colleagues via training and shadowing.
Customer Operations Specialist at HP Inc.
September 1, 2020 - May 1, 2021
Highly motivated customer operations specialist with nearly four years of experience; managed complex European corporate accounts including UBS, Credit Suisse, and Siemens Energy; acted as a single point of contact, ensuring fast and transparent communication across order management cycles; provided consultancy on process improvements and policy compliance; prepared backlog and reports; collaborated cross-functionally; handled escalations and problem-solving; maintained high customer satisfaction.
Owner / Founder, Auto Detailing Studio at Mib Detailing Studio
September 1, 2020 - Present
Founded and managed a small auto detailing business; serviced 200+ vehicles; handled client management, marketing, scheduling, and service delivery; built a reputation for quality; led a team and expanded offerings; developed strong business, sales, and multitasking abilities.
Founder & Business Owner at MIB Detailing
January 1, 2020 - Present
Founded and manage an automotive detailing business focused on premium customer experience. Own the end-to-end customer journey from lead generation and consultation to pricing, service delivery, and after-sales support. Grow the business through referrals, repeat customers, and social media marketing while building long-term customer relationships through trust, transparency, and consistent quality.

Education

Bachelor of Science (Physiotherapy) at Valahia University of Targoviste
January 11, 2030 - May 18, 2026
Bachelor of Business Administration at Valahia University of Targoviste
January 11, 2030 - May 18, 2026
Bachelor of Law at Valahia University of Targoviste
January 11, 2030 - May 18, 2026

Qualifications

Digital Competence Certificate
January 11, 2030 - May 18, 2026
Certificate of Completion
January 11, 2030 - May 18, 2026
Teaching & Educational Techniques
January 11, 2030 - May 18, 2026
First Aid Course
January 11, 2030 - May 18, 2026
Bachelor's Degree in Law
January 11, 2030 - September 4, 2026
Bachelor's Degree in Physiotherapy
January 11, 2030 - September 4, 2026
Scrum Master Training (HP)
January 11, 2030 - September 4, 2026
ECDL
January 11, 2030 - September 4, 2026

Industry Experience

Financial Services, Professional Services, Other, Energy & Utilities, Manufacturing, Transportation & Logistics