Vlad Galie

Manage enterprise customer operations for Siemens Energy and Siemens AG, ensuring service quality, SLA compliance, and operational excellence. Process and validate 100+ customer orders weekly while monitoring a backlog of hundreds of active requests and proactively resolving delivery risks. Coordinate with Sales, Logistics, Finance, Supply Chain, and Operations to resolve complex customer issues across the full order lifecycle. Handle blocked orders, disputes, missing orders, replacements, export activities, and escalations with strong ownership. Serve as Care Pack Champion for multiple enterprise accounts, prepare operational reports and maintain documentation, and onboard new colleagues via training and shadowing.

Highly motivated customer operations specialist with nearly four years of experience; managed complex European corporate accounts including UBS, Credit Suisse, and Siemens Energy; acted as a single point of contact, ensuring fast and transparent communication across order management cycles; provided consultancy on process improvements and policy compliance; prepared backlog and reports; collaborated cross-functionally; handled escalations and problem-solving; maintained high customer satisfaction.

Founded and managed a small auto detailing business; serviced 200+ vehicles; handled client management, marketing, scheduling, and service delivery; built a reputation for quality; led a team and expanded offerings; developed strong business, sales, and multitasking abilities.