Hello! I’m Vlad Galie, a customer operations professional based in Bucharest, Romania, with nearly four years of experience supporting European corporate accounts (UBS, Credit Suisse, Siemens Energy) and driving end-to-end processes from order management to data reporting. I pride myself on clear communication, cross-functional collaboration, and delivering on SLAs while keeping the customer at the center of every decision. I also founded and ran a small auto detailing business, Mib Detailing Studio, which sharpened my entrepreneurial mindset and strengthened my sales, marketing, scheduling, and team leadership skills. I’m eager to bring a mix of professional rigor, creative problem-solving, and a customer-first approach to a new opportunity in Customer Care, Sales, or Account Management.

Vlad Galie

Hello! I’m Vlad Galie, a customer operations professional based in Bucharest, Romania, with nearly four years of experience supporting European corporate accounts (UBS, Credit Suisse, Siemens Energy) and driving end-to-end processes from order management to data reporting. I pride myself on clear communication, cross-functional collaboration, and delivering on SLAs while keeping the customer at the center of every decision. I also founded and ran a small auto detailing business, Mib Detailing Studio, which sharpened my entrepreneurial mindset and strengthened my sales, marketing, scheduling, and team leadership skills. I’m eager to bring a mix of professional rigor, creative problem-solving, and a customer-first approach to a new opportunity in Customer Care, Sales, or Account Management.

Available to hire

Hello! I’m Vlad Galie, a customer operations professional based in Bucharest, Romania, with nearly four years of experience supporting European corporate accounts (UBS, Credit Suisse, Siemens Energy) and driving end-to-end processes from order management to data reporting. I pride myself on clear communication, cross-functional collaboration, and delivering on SLAs while keeping the customer at the center of every decision.

I also founded and ran a small auto detailing business, Mib Detailing Studio, which sharpened my entrepreneurial mindset and strengthened my sales, marketing, scheduling, and team leadership skills. I’m eager to bring a mix of professional rigor, creative problem-solving, and a customer-first approach to a new opportunity in Customer Care, Sales, or Account Management.

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Language

English
Advanced
French
Beginner

Work Experience

Owner / Founder, Auto Detailing Studio at Mib Detailing Studio
September 1, 2020 - Present
Founded and managed a small auto detailing business; serviced 200+ vehicles; handled client management, marketing, scheduling, and service delivery; built a reputation for quality; led a team and expanded offerings; developed strong business, sales, and multitasking abilities.
Customer Operations Specialist at HP Inc.
September 1, 2020 - May 1, 2021
Highly motivated customer operations specialist with nearly four years of experience; managed complex European corporate accounts including UBS, Credit Suisse, and Siemens Energy; acted as a single point of contact, ensuring fast and transparent communication across order management cycles; provided consultancy on process improvements and policy compliance; prepared backlog and reports; collaborated cross-functionally; handled escalations and problem-solving; maintained high customer satisfaction.

Education

Bachelor of Science (Physiotherapy) at Valahia University of Targoviste
January 11, 2030 - May 18, 2026
Bachelor of Business Administration at Valahia University of Targoviste
January 11, 2030 - May 18, 2026
Bachelor of Law at Valahia University of Targoviste
January 11, 2030 - May 18, 2026

Qualifications

Digital Competence Certificate
January 11, 2030 - May 18, 2026
Certificate of Completion
January 11, 2030 - May 18, 2026
Teaching & Educational Techniques
January 11, 2030 - May 18, 2026
First Aid Course
January 11, 2030 - May 18, 2026

Industry Experience

Financial Services, Professional Services, Other