Interaction Designer at Punchcut

Architected 0-to-1 platform for a multinational tech client, shaping user flows and content structures that accelerated developer handoff. Orchestrated high-fidelity user journeys for a global streaming platform, designing 10+ TV interface screens optimized for D-pad navigation. Facilitated RITEstudies on interaction patterns, translating user feedback into actionable design refinements. Pioneered access management for financial platform, designing entitlement workflows and service blueprints.

UX Researcher at Rochester Institute of Technology

Established accessibility guidelines for alternative mobile UI modes (dark, dim, high contrast) using industry standards and research, enabling consistent and inclusive design practices. Validated framework adoption through hands-on workshops with 12 designers, producing 24 mobile designs that demonstrated improved accessibility consistency.

Usability Specialist at Excellus BlueCross BlueShield

Led usability testing with 10 participants, discovering 4 UX gaps across 6 flows that guided product strategy. Assessed communication preferences flow through heuristic evaluation, identifying 9 violations that decreased user errors by 10%.

UX Designer at GEP Worldwide

Streamlined Minerva Studio for B2B users, crafting intuitive flows and interaction patterns that enhanced engagement across web platforms. Overhauled Manage Users page after analyzing 8 competitors, cutting user-reported issues by 12% and enhancing admin efficiency. Crafted demo prototypes that increased client acquisitions by 17% through compelling design and storytelling. Conceptualized Spend Benchmarking tool with interactive data visualizations, making complex financial analytics accessible and actionable. Validated Task Management redesign through interviews and usability testing with 8 users, uncovering insights that drove 15% improvement in user experience metrics. Standardized company-wide accessibility standards by establishing WCAG guidelines and audits, increasing compliance by 41%.