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Hello, I'm Kassio Scremin. I hold a background in International Relations and am pursuing a Master in Law at ULisboa. I have hands-on experience in customer service, claims processing, and event support across Brazil and Portugal. I enjoy turning complex customer issues into clear processes, collaborating across teams to improve the customer journey, and applying analytical thinking to drive better outcomes. I'm fluent in Portuguese and English, with Spanish at an advanced level, and I am eager to leverage my cross-cultural experience in dynamic organizations.…Hello, I'm Kassio Scremin. I hold a background in International Relations and am pursuing a Master in Law at ULisboa. I have hands-on experience in customer service, claims processing, and event support across Brazil and Portugal. I enjoy turning complex customer issues into clear processes, collaborating across teams to improve the customer journey, and applying analytical thinking to drive better outcomes. I'm fluent in Portuguese and English, with Spanish at an advanced level, and I am eager to leverage my cross-cultural experience in dynamic organizations.

Kassio Scremin

Project Manager, Content Creator, Social Media Manager, +2

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Hello, I'm Kassio Scremin. I hold a background in International Relations and am pursuing a Master in Law at ULisboa. I have hands-on experience in customer service, claims processing, and event support across Brazil and Portugal. I enjoy turning complex customer issues into clear processes, collaborating across teams to improve the customer journey, and applying analytical thinking to drive better outcomes. I'm fluent in Portuguese and English, with Spanish at an advanced level, and I am eager to leverage my cross-cultural experience in dynamic organizations.…Hello, I'm Kassio Scremin. I hold a background in International Relations and am pursuing a Master in Law at ULisboa. I have hands-on experience in customer service, claims processing, and event support across Brazil and Portugal. I enjoy turning complex customer issues into clear processes, collaborating across teams to improve the customer journey, and applying analytical thinking to drive better outcomes. I'm fluent in Portuguese and English, with Spanish at an advanced level, and I am eager to leverage my cross-cultural experience in dynamic organizations.

Available to hire

Hello, I’m Kassio Scremin. I hold a background in International Relations and am pursuing a Master in Law at ULisboa. I have hands-on experience in customer service, claims processing, and event support across Brazil and Portugal.

I enjoy turning complex customer issues into clear processes, collaborating across teams to improve the customer journey, and applying analytical thinking to drive better outcomes. I’m fluent in Portuguese and English, with Spanish at an advanced level, and I am eager to leverage my cross-cultural experience in dynamic organizations.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

Portuguese

Fluent

English

Fluent

Spanish; Castilian

Advanced

Work Experience

Tourism Specialist at Booking.com

April 1, 2025 - April 1, 2025

Handle customer inquiries via chat; investigate accounts; resolve issues; escalate bugs; improve customer experience; drive projects to enhance support workflows; develop self-service options and knowledge base; collaborate with product/marketing teams.

Claim EN/ES Insurance & Refunds Agent at Airbnb

April 1, 2025 - October 27, 2025

Analysis of incidents, value of damage and validation of claims; first contact with guests; request documentation; validate documents; assess depreciation and market value; mediate between guest and host; responsible for processing refunds under AirCare - Host and Guest Liability Insurance.

Student Monitor at Pontifícia Universidade Católica do Paraná

August 1, 2022 - August 1, 2022

Administrative support for Student Management; develop and monitor human-related indicators; process support; update information; support training and development; daily work with Office 365, Power BI, Lyceum, SmartShare, SharePoint, Zendesk.

Executive Secretary at AVANTT HR Government Services

July 1, 2019 - July 1, 2019

Provides services to Federal Police, Highway Police, Federal Revenue, and other government agencies; handles registrations, documents, and administrative tasks across multiple agencies.

Consultant Jr II at BBTur (Brazil)

September 1, 2015 - September 1, 2015

Contributed to B2B and B2C events, including the Volvo Ocean Race; researched events; networked with organizers; managed sponsorship/branding opportunities; remote stakeholder coordination; procurement and budgeting.