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I am a Technical Writer and Content Strategist with experience with B2B SaaS companies. I create compelling user journeys with empathy, technical knowledge, and user-friendlyness. I use tools such as TechSmith, Loom, MidJuorney, and more.…

Vanessa Warren

Content Designer, Content Strategist, Copywriter, +1

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I am a Technical Writer and Content Strategist with experience with B2B SaaS companies. I create compelling user journeys with empathy, technical knowledge, and user-friendlyness. I use tools such as TechSmith, Loom, MidJuorney, and more.…

Available to hire

I am a Technical Writer and Content Strategist with experience with B2B SaaS companies. I create compelling user journeys with empathy, technical knowledge, and user-friendlyness. I use tools such as TechSmith, Loom, MidJuorney, and more.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Technical Writer / Content Designer at Arryved

January 1, 2021 - Present

Founded Arryved's Technical Writing function, creating and managing the customer Help Center with instructional guides for Point-of-Sale software and features. Transitioned to Content Designer, inheriting all customer education (Academy, DAP communications, Release Notes) and collaborating with Product on Discovery, User Research, Market Analysis, and Go-to-Market Strategy.

Taproom Lead / Draft Captain - Designer at Havenly

January 1, 2017 - January 1, 2021

Managed hospitality operations and guest experiences; led and supported FOH staff; oversaw scheduling and event coordination for a design-forward hospitality environment.

Technical Writer / Content Designer at Havenly

January 1, 2017 - January 1, 2021

Inherited all customer education, including the Academy, DAP communications, and Release Notes. As a member of the Product Team, assisted with Product Discovery, User Research, Market Analysis, and Go-to-Market Strategy. Connected with clients through every step of the design process on a range of small to large budgets, created 3D renderings in Photoshop, floor plans in AutoCAD, sourced products, and worked closely with vendors.

Server / Expo at Beachwood BBQ & Brewing

January 1, 2014 - January 1, 2017

Delivered world-class guest experiences for a craft beer-focused venue; developed deep product knowledge and supported high-volume front-of-house operations.

Taproom Lead / Draft Captain - Designer at Beachwood BBQ & Brewing

January 1, 2014 - January 1, 2017

Hospitality ambassador to all guests and staff; managed and supported the team to achieve excellent guest experiences and smooth operations each shift. Handled day-to-day scheduling, drawer balancing, planning, communication, problem-solving, and FOH duties.