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Organized, creative, and resourceful professional specializing in streamlining workflows and keeping teams running smoothly. I provide administrative support, email marketing, social media management, and website upkeep so businesses can focus on what matters most. I run a social media management and visibility coaching business for small and growing business owners—combining hands-on execution with systems-based strategy to drive growth without burnout. Known for a collaborative, results-driven approach, I’m ready to bring fresh ideas and seamless support to your team.…Organized, creative, and resourceful professional specializing in streamlining workflows and keeping teams running smoothly. I provide administrative support, email marketing, social media management, and website upkeep so businesses can focus on what matters most. I run a social media management and visibility coaching business for small and growing business owners—combining hands-on execution with systems-based strategy to drive growth without burnout. Known for a collaborative, results-driven approach, I’m ready to bring fresh ideas and seamless support to your team.

Keri Doan

Web Developer, Project Manager, Social Media Manager, +3

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Organized, creative, and resourceful professional specializing in streamlining workflows and keeping teams running smoothly. I provide administrative support, email marketing, social media management, and website upkeep so businesses can focus on what matters most. I run a social media management and visibility coaching business for small and growing business owners—combining hands-on execution with systems-based strategy to drive growth without burnout. Known for a collaborative, results-driven approach, I’m ready to bring fresh ideas and seamless support to your team.…Organized, creative, and resourceful professional specializing in streamlining workflows and keeping teams running smoothly. I provide administrative support, email marketing, social media management, and website upkeep so businesses can focus on what matters most. I run a social media management and visibility coaching business for small and growing business owners—combining hands-on execution with systems-based strategy to drive growth without burnout. Known for a collaborative, results-driven approach, I’m ready to bring fresh ideas and seamless support to your team.

Available to hire

Organized, creative, and resourceful professional specializing in streamlining workflows and keeping teams running smoothly. I provide administrative support, email marketing, social media management, and website upkeep so businesses can focus on what matters most.

I run a social media management and visibility coaching business for small and growing business owners—combining hands-on execution with systems-based strategy to drive growth without burnout. Known for a collaborative, results-driven approach, I’m ready to bring fresh ideas and seamless support to your team.

Skills

Experience Level

Expert

Expert

Expert

Intermediate

Work Experience

GEC Educator, Quality Promise Support, Program Support at lululemon Athletica (Remote)

October 1, 2021 - January 31, 2026

Supported customers across the journey by managing orders, shipments and payment processing, handling warranty support, and supporting customer programs. Ensured customers are educated on company offerings and how to best access support to become lifelong customers.

GEC Educator, Quality Promise Support, Program Support (remote) at lululemon Athletica

October 1, 2021 - Present

Support the customer journey across multiple stages including order and shipment management, payment processing, warranty support, and program education. Ensure customers are informed about company offerings and supported effectively to become lifelong customers.

Volunteer (School Community Initiatives Lead/Support) at St. Francis of Assisi Catholic School

September 1, 2018 - June 30, 2021

Supported school community initiatives including Food for Learning Program, hot lunches, Diversity & Inclusion Committee, and served as parent lead for Student Council.

On-Call Staff Member at St. Francis of Assisi Catholic School

September 1, 2018 - June 30, 2021

Work on-call in a variety of roles including Education Assistant, Early Childhood Educator, and Supervisor. Provide classroom and short-notice support by executing daily plans efficiently, and support longer-term placements through lesson planning and execution aligned to individual student goals. Volunteer leadership includes initiatives such as Food for Learning Program, hot lunches, Diversity & Inclusion Committee, and acting as parent lead for Student Council.

Office Administration at Vibestreet Dance Studio (Remote)

June 1, 2012 - May 31, 2025

Provided inquiry assistance to students and parents via email and phone in a welcoming manner. Managed prompt and efficient data entry, payroll and billing processing, and budgets/accounts management. Coordinated faculty travel and scheduling; set up and maintained online applications for the website and registration. Communicated news, events, and policies to families and created/maintained an online class platform remotely.

Office Administration (Remote) at Vibestreet Dance Studio

June 1, 2012 - Present

Answer inquiries for students and parents via email and phone in a welcoming manner. Manage data entry, payroll and billing processing, budgets and accounts management. Coordinate faculty travel and scheduling; set up and maintain online applications for the website and registration. Maintain an online class platform remotely and communicate news, events, and policies to families.

Founder, Social Media Strategist & Coach at Waiting On West

May 1, 2012 - Present

Run a social media management and visibility coaching business supporting small and growing business owners. Manage full-service social media accounts for clients, coach business owners through 1:1 and group visibility strategy programs, and lead live content sessions. Focus on combining hands-on execution with sustainable, systems-based strategy to help businesses grow without burning out.

Owner, Virtual Assistant at Waiting On West

May 1, 2012 - Present

Provide long-term virtual assistant support to businesses with a focus on growth and productivity. Support includes email management and marketing, light graphic design, social media support, scheduling, and project management, as well as facilitation/co-working sessions and general administrative operations.

Customer Service Representative at NutraFarms Inc.

March 1, 2011 - February 29, 2012

Handle incoming customer service calls and emails, address issues professionally, and schedule/plot deliveries. Maintain high standards of customer service and integrity while communicating in a friendly and professional manner.

Store Manager at Pooh’s & Bean’s Sweet Shoppe

June 1, 2007 - February 28, 2009

Responsible for day-to-day store operations including opening/closing, cashing out, stocking, cleaning, and supervising employees. Prepare specialty seasonal packaging and package items upon customer request. Set up window displays and support in-store promotions.