Warren Martin Agbuya

Provided remote civil engineering technical support, reviewing and revising drawings and documentation per specs; performed quantity take-offs, cost support, and material assessments to aid planning and budgeting. Supported project coordination with engineers and multidisciplinary teams, and maintained document control using cloud collaboration tools. Proficient with AutoCAD, Civil 3D, and related software to update drawings in a remote work setting; delivered tasks on schedule with quality standards.

Designed and built software solutions for civil engineering applications, including tools for infrastructure modelling, construction planning, and real-time project tracking (BIM/GIS data processing, automating quantity take-offs, and dashboards for site performance). Collaborated with engineers and product managers to translate requirements into scalable systems and contributed to code, architecture, and cross-functional problem-solving. Addressed novel technical challenges through rapid prototyping, testing, and iteration. Performed site inspections and supported design, procurement, and budgeting activities. Coordinated with procurement and vendors to source materials and ensure timely delivery. Managed project cost estimates and supported bid documentation. Maintained client relationships and contributed to sales engineering by presenting technical solutions.

Directed day-to-day operations of a customer support team, achieving KPI targets. Coached team members on performance improvement, contributing to a 20% rise in customer satisfaction scores. Transitioned processes to a messaging support platform, cutting response times by 30% and improving workflow efficiency.