Available to hire
I bring two decades of digital design expertise to complex, high-impact challenges—combining user-centred thinking, accessible communication, and strong design systems to help organisations grow and deliver.
I’ve led multi-platform content creation, modernised brand and social assets, translated complex research into accessible infographics, and mentored non-specialist teams through practical workshops and bespoke design libraries.
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Language
Work Experience
Digital and Engagement Design Specialist (incl. Social Media Manager) at Productivity Commission (the PC)
November 1, 2015 - December 1, 2025Produced multi-platform digital content (e.g., animation, infographics) tailored in voice and tone for diverse audiences; modernised brand identity via social media assets, icons, templates, and style guides; visualised complex research into accessible infographics for media, stakeholders, and the public. Mentored non-specialist staff through design workshops and delivered a bespoke icon/template library enabling independent infographic production from complex data. Directed website strategy using user-discovery research to translate organisational goals into a long-term design and technology roadmap. Developed and executed social media strategies using organic and paid best practices with rigorous reporting; optimised CMS and publishing workflows to improve governance and service delivery. Guided communication strategies to translate complex research for diverse audiences and boosted internal engagement through intranet, digital signage, and Microsoft Viva Engage rollout. Co-designed
Website Administrator at Productivity Commission (the PC)
November 1, 2011 - December 1, 2015Managed web content publishing and editing with a focus on accessibility (WCAG) auditing, UX prototyping, and design improvements. Performed CMS administration (Squiz Matrix and SharePoint) and supported improvements to web workflows and user-facing content.
Senior position (user experience design improvements; stakeholder liaison; change control governance) at Department of Broadband, Communications, and the Digital Economy (DBCDE)
April 1, 2010 - November 1, 2011Focused on user experience design improvements and stakeholder liaison; facilitated change control management and governance related to digital work.
Web Services Team Leader at Department of Communications, Information Technology and the Arts (DCITA)
November 1, 2008 - April 1, 2010Led a team coordinating web publishing and digital projects across external, internal, and protected websites.
Web Publisher at Department of Communications, Information Technology and the Arts
April 1, 2006 - November 1, 2008Created and published accessible web content and files on intranet and public websites; supported site migrations including migration of pre-existing metadata to new sites.
Graphic Design Lecturer at University of Canberra
January 1, 2006 - PresentCreated an energised learning environment for students to learn graphic design skills, primarily in the Adobe Suite, and fundamental graphic design principles and practices.
Education
Strategic Problem Solving at RMIT University
January 1, 2024 - January 1, 2024In-depth Report Writing (Plain English Foundation) at RMIT University
January 1, 2024 - January 1, 2024Sharing of Indigenous Knowledges at University of Melbourne
January 1, 2023 - January 1, 2023Customer Experience (CX) Design at RMIT University
January 1, 2023 - January 1, 2023User Experience (UX) Design at RMIT University
January 1, 2023 - January 1, 2023Adv Dip Graphic Art (Digital) at General Assembly
January 1, 2016 - January 1, 2016Adv Dip Graphic Art (Multimedia) at Canberra Institute of Technology
January 1, 2006 - January 1, 2006Qualifications
User Interface (UI) Designer
April 1, 2010 - April 1, 2010Plain English Foundation
January 1, 2024 - January 1, 2024Customer Experience (CX) Design
January 1, 2023 - January 1, 2023User Experience (UX) Design
January 1, 2023 - January 1, 2023Strategic Problem Solving
January 1, 2024 - January 1, 2024Industry Experience
Government, Non-Profit Organization, Media & Entertainment, Education
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
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