Welfare Representative at EF Education First

Coordinated healthcare access for international students (ages 8-60) from 20+ countries; assisted 200+ individuals and accompanied 50+ to hospital visits annually, providing culturally sensitive support and ensuring timely care. Served as primary liaison between students, school staff, and local health/administrative services, streamlining communication and reducing follow-up time by ~30%. Provided in-person accompaniment and emotional support during hospital visits and administrative procedures, improving student comfort and lowering appointment no-shows by an estimated 20-30%. Built and maintained a local resource network and produced quick-reference guides for students and staff. Delivered peer guidance on welfare procedures, contributed to weekly case reviews, and supported policy updates to enhance service quality and risk management.

Social Media Manager at Boutique Hair & Beauty

Created and scheduled targeted content across social platforms, increasing profile engagement by 140% and improving visibility of salon services. Responded promptly to client inquiries, strengthening customer relationships and maintaining a high standard of service communication. Planned and executed monthly content calendars to ensure consistent online presence and brand coherence. Monitored platform analytics and market trends to refine messaging, optimize reach, and support measurable growth in client bookings. Collaborated with the team to align digital communication with service offerings, promotions, and seasonal needs.

Assistant Bar Manager at Down the Rabbit Hole

Handled daily cash register duties, helping reduce mistakes and keeping the bar’s finances accurate. Took care of stock checks and regular orders, ensuring the bar never ran out of key items and stayed well organized. Helped resolve customer issues calmly and respectfully, often turning difficult situations into positive experiences. Built strong relationships with regular customers, creating a warm and welcoming environment that encouraged repeat visits. Managed daily needs like opening/closing procedures, restocking, and maintaining a clean and efficient workspace.

Social Media Manager at Boutique Hair & Beauty Bournemouth

Created and scheduled targeted content across social platforms, increasing engagement by 140% and boosting salon visibility; responded to client inquiries; planned monthly content calendars; analyzed analytics to refine messaging and grow bookings; aligned digital communications with services, promotions and seasonal needs.

Assistant Bar Manager at Down the Rabbit Hole

Handled daily cash register operations, stock checks and orders; resolved customer issues calmly; built strong relationships with regulars; managed opening/closing procedures, restocking and maintaining a clean, efficient workspace.