Esse Michael MP

Build and maintain strong relationships with hospitals, clinics, and diagnostic centers. Resolve provider-related issues, including disputes around claims, service delivery, and contractual terms. Maintain a comprehensive provider database and ensure accurate provider profiling. Collaborate with the claims and finance teams to ensure seamless billing, claims processing, and reconciliation. Ensure all provider agreements are up-to-date, clearly documented, and legally compliant. Manage and negotiate hospital tariffs, ensuring competitive pricing without compromising on quality of care.

Advised on product development based on customer feedback and market trends. Improved customer satisfaction by managing relationships effectively. Created customer engagement strategies leading to improved brand image. Reviewed feedback with the aim of improving services offered.

Expanded customer base by identifying and reaching out to potential clients through identified marketing channels. Retained key accounts while increasing volume of sales. Met sales targets and increased overall volume of products sold.