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I'm a content creator, video editor, and a former customer technician support. If you want to know more about me click on this link : _Website not available. Sign in: https://www.twine.net/signup_…

Mike Joshua Limbauan

Content Producer, Content Designer, Writer, +3

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I'm a content creator, video editor, and a former customer technician support. If you want to know more about me click on this link : _Website not available. Sign in: https://www.twine.net/signup_…

Available to hire

I’m a content creator, video editor, and a former customer technician support. If you want to know more about me click on this link : Website not available. Sign in: https://www.twine.net/signup

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Health Care Advocate at Concentrix / UnitedHealthcare

October 20, 2024 - December 20, 2024

Provided empathetic and solution-focused support to patients navigating health care systems; Explained insurance benefits, claims processes, and health care coverage details; Acted as a liaison between patients, providers, and insurance companies; Clarified complex insurance policies in simple, patient-friendly terms; Maintained accurate records of interactions and case resolutions; Met performance metrics in customer satisfaction, accuracy, and resolution time.

Operational Customer Expert at Teleperformance

November 20, 2025 - Present

Provided customer support and coordination for teleperformance operations, including follow-up on inquiries, documenting interactions, and ensuring timely resolution of issues with a focus on delivering a positive customer experience.