Product Builder & AI Trainer at WIDO

Mapped and analyzed business processes to identify automatable tasks and efficiency opportunities. Led scoping workshops and formalized functional requirements with business teams. Designed, configured, and deployed business solutions. Built automation workflows and AI agents tailored to business processes, integrating tools through REST APIs, webhooks, and automation platforms. Tested and improved reliability, continuously optimizing automations before deployment. Documented processes and trained users on adopting new tools and emerging AI/no-code use cases.

Cross-functional Technical Project Manager & Application Support at Disneyland Paris

Managed Run, Build, and deployments for a CMS used by multiple Disney entities across Europe, the Americas, and Asia. Gathered business requirements, facilitated functional workshops, wrote functional specifications and user stories, and prioritized the backlog. Coordinated Product, Design, IT, and QA teams to deliver enhancements with strong quality. Tracked development and prepared production releases; coordinated functional testing and managed issues in Jira in an Agile/Scrum environment. Planned enhancements, estimated workloads, analyzed risks, and coordinated application migrations while supporting teams during transition phases. Defined governance/processes, documented best practices, and supported users through deployments.