Hi! I'm Wilmar Muñoz, a dedicated professional with approximately 8 years of work experience, including the last 5 years working remotely with companies based in Spain. I specialize in Data Entry - specifically Product Information Management (PIM), and provide bilingual customer service in English and Spanish through calls, chats, and emails. I also have basic knowledge in Veterinary Medicine, Dental Assistance, and Graphic Design. I am highly skilled in managing web product data, customer interactions, and I am proficient with platforms like Celit, Prestashop, and Akeneo. My experience includes creativity, proactivity, responsibility, and punctuality in my work. I am currently advancing my skills in graphic design and continuing my education in related fields.

Wilmar Muñoz

Hi! I'm Wilmar Muñoz, a dedicated professional with approximately 8 years of work experience, including the last 5 years working remotely with companies based in Spain. I specialize in Data Entry - specifically Product Information Management (PIM), and provide bilingual customer service in English and Spanish through calls, chats, and emails. I also have basic knowledge in Veterinary Medicine, Dental Assistance, and Graphic Design. I am highly skilled in managing web product data, customer interactions, and I am proficient with platforms like Celit, Prestashop, and Akeneo. My experience includes creativity, proactivity, responsibility, and punctuality in my work. I am currently advancing my skills in graphic design and continuing my education in related fields.

Available to hire

Hi! I’m Wilmar Muñoz, a dedicated professional with approximately 8 years of work experience, including the last 5 years working remotely with companies based in Spain. I specialize in Data Entry - specifically Product Information Management (PIM), and provide bilingual customer service in English and Spanish through calls, chats, and emails. I also have basic knowledge in Veterinary Medicine, Dental Assistance, and Graphic Design.

I am highly skilled in managing web product data, customer interactions, and I am proficient with platforms like Celit, Prestashop, and Akeneo. My experience includes creativity, proactivity, responsibility, and punctuality in my work. I am currently advancing my skills in graphic design and continuing my education in related fields.

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Language

English
Intermediate
Spanish; Castilian
Fluent

Work Experience

Bilingual English/Spanish Customer Service Agent - Remote at Unnamed Company
January 1, 2022 - Present
Provided customer service and advice on purchasing and transportation procedures to customers from Spain, UK, Ireland, and Latin America via email and chat.
Agent - PIM I, Data Entry - Remote / Team Leader - Desk Manager - Remote at Unnamed Company
March 5, 2021 - August 18, 2025
Searched and developed web products for e-commerce in Spain. Performed title modification, translation, description, category and attribute assignment, and image editing.
Dental Assistant at Centro Integral Dental
October 15, 2018 - August 18, 2025
Performed consultation assistance, outpatient and surgical procedures, and organized appointment schedules for dentists.
Veterinary Assistant (Sample Taking - Horse Racing) at Hipódromo La Rinconada
July 31, 2017 - August 18, 2025
Performed activities relevant to equestrian days including taking urine samples from 1st, 2nd and 3rd place horses; identification and organization of samples for toxicology and counter-expert departments.

Education

Graphic Design Career at Centecpro Institute
January 1, 2023 - August 18, 2025
Veterinary Medicine Núcleo Palo Verde (Incomplete) at Universidad Nacional Experimental Simón Rodríguez
January 1, 2020 - August 18, 2025
Veterinary Medicine PNF (Unfinished) at Universidad Nacional Experimental Simón Rodríguez
January 1, 2016 - August 18, 2025
High School at U.E.P Sagrado Corazón de Jesús
January 1, 2014 - December 31, 2015
High School at U.E.P José María España y Picornell
January 1, 2011 - December 31, 2013

Qualifications

Illustrator Management - Graphic Design Career
January 1, 2023 - August 18, 2025
Intermediate Excel Skills (6 hours)
December 1, 2022 - December 22, 2022
Basic Photoshop
August 1, 2022 - August 18, 2025
Professional Language Center - Basic English
January 1, 2016 - December 31, 2017
Basic Veterinary Assistant Course (4 months)
February 1, 2016 - June 30, 2016
CENTEC PRO - Speech and Public Speaking (16 hours)
March 10, 2015 - August 18, 2025

Industry Experience

Education, Retail, Healthcare, Life Sciences, Software & Internet