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Business Analyst with 1+ years of experience supporting enterprise technology, digital transformation, and process improvement across mining, SaaS, and higher education. Skilled in requirements gathering, business process analysis, workflow documentation, and reporting to enable data-driven decision-making. Collaborates with business stakeholders, technical teams, and leadership to translate operational needs into actionable solutions. Experienced building dashboards and automating reporting workflows using tools like Power BI, Power Automate, ServiceNow, and SAP, with a strong track record of improving adoption and engagement outcomes.…Business Analyst with 1+ years of experience supporting enterprise technology, digital transformation, and process improvement across mining, SaaS, and higher education. Skilled in requirements gathering, business process analysis, workflow documentation, and reporting to enable data-driven decision-making. Collaborates with business stakeholders, technical teams, and leadership to translate operational needs into actionable solutions. Experienced building dashboards and automating reporting workflows using tools like Power BI, Power Automate, ServiceNow, and SAP, with a strong track record of improving adoption and engagement outcomes.

Wimelia Wong

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Business Analyst with 1+ years of experience supporting enterprise technology, digital transformation, and process improvement across mining, SaaS, and higher education. Skilled in requirements gathering, business process analysis, workflow documentation, and reporting to enable data-driven decision-making. Collaborates with business stakeholders, technical teams, and leadership to translate operational needs into actionable solutions. Experienced building dashboards and automating reporting workflows using tools like Power BI, Power Automate, ServiceNow, and SAP, with a strong track record of improving adoption and engagement outcomes.…Business Analyst with 1+ years of experience supporting enterprise technology, digital transformation, and process improvement across mining, SaaS, and higher education. Skilled in requirements gathering, business process analysis, workflow documentation, and reporting to enable data-driven decision-making. Collaborates with business stakeholders, technical teams, and leadership to translate operational needs into actionable solutions. Experienced building dashboards and automating reporting workflows using tools like Power BI, Power Automate, ServiceNow, and SAP, with a strong track record of improving adoption and engagement outcomes.

Available to hire

Business Analyst with 1+ years of experience supporting enterprise technology, digital transformation, and process improvement across mining, SaaS, and higher education. Skilled in requirements gathering, business process analysis, workflow documentation, and reporting to enable data-driven decision-making.

Collaborates with business stakeholders, technical teams, and leadership to translate operational needs into actionable solutions. Experienced building dashboards and automating reporting workflows using tools like Power BI, Power Automate, ServiceNow, and SAP, with a strong track record of improving adoption and engagement outcomes.

Skills

Power BI

CRM

Experience Level

Power BI

Expert

CRM

Expert

Language

English

Fluent

Work Experience

Business Analyst (Business Applications – Teck Digital Systems) at Teck Resources Limited

May 1, 2025 - Present

Owned intake prioritization and performance tracking for enterprise applications, analyzing request patterns and business impact to support data-driven prioritization and operational planning for ServiceNow and SAP. Built Power BI dashboards tracking SLA performance and implemented Power Automate workflows to automate reporting and data processes, reducing manual effort. Collaborated with cross-functional stakeholders to translate operational needs into structured workflows, created process diagrams in Visio, and delivered reporting solutions to improve decision-making.

Director of External at SFU AXIS Consulting

August 1, 2024 - Present

Led a team of 6 overseeing corporate sponsorship strategy, managing pipeline development, and stakeholder engagement using HubSpot CRM. Built and maintained a structured outreach pipeline and reporting process to improve visibility into partner engagement, follow-ups, and conversion metrics. Developed client-facing proposals and executive slide decks to communicate Axis’s value proposition, resulting in 1 major corporate monetary sponsorship ($800) and 14 in-kind sponsors.

Digital Customer Success Strategy Co-op at Juniper Networks Inc.

May 1, 2024 - December 1, 2024

Analyzed lifecycle, adoption, renewal, and CSAT data across 3,500+ enterprise accounts to identify behavioral trends and key drivers of engagement and retention. Led analysis supporting a digital adoption initiative, increasing mobile app engagement by 120% through targeted insights and cross-functional execution with Product and Marketing teams. Collaborated with Product, Marketing, and Customer Success to translate customer insights into go-to-market actions and lifecycle optimization strategies.

Research Assistant at SFU Beedie Career Management Centre (CMC)

September 1, 2023 - December 1, 2023

Conducted quantitative and qualitative analysis of user behavior and engagement trends to inform program strategy across multiple business segments. Translated research insights into digital content and engagement frameworks to improve accessibility and user interaction. Redesigned newsletter structure and UX wireframes in Figma, increasing engagement rates by 35% through improved content delivery and usability.