I am a technical writer and documentation specialist with experience producing award-winning online content, knowledgebase resources, and training materials. I excel at translating complex workflows into clear, user-facing guides and internal process documentation. I am a copy editor with a proven track record of improving author quality and reducing defects, and I am proficient in SEO and keyword research to boost content visibility. I am seeking roles focused on process documentation, business and technical writing, and user-focused content strategy.

Mike Smith

I am a technical writer and documentation specialist with experience producing award-winning online content, knowledgebase resources, and training materials. I excel at translating complex workflows into clear, user-facing guides and internal process documentation. I am a copy editor with a proven track record of improving author quality and reducing defects, and I am proficient in SEO and keyword research to boost content visibility. I am seeking roles focused on process documentation, business and technical writing, and user-focused content strategy.

Available to hire

I am a technical writer and documentation specialist with experience producing award-winning online content, knowledgebase resources, and training materials.

I excel at translating complex workflows into clear, user-facing guides and internal process documentation. I am a copy editor with a proven track record of improving author quality and reducing defects, and I am proficient in SEO and keyword research to boost content visibility. I am seeking roles focused on process documentation, business and technical writing, and user-focused content strategy.

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Work Experience

Analyst/Support at Barry McKay Consulting
January 1, 2025 - January 1, 2025
Operational reporting, process documentation, client coordination.
Subject Matter Expert at IntouchCX, Winnipeg
January 1, 2023 - January 1, 2023
Knowledgebase management and editorial oversight.
Report Analyst at Pinnacle, Winnipeg
January 1, 2020 - January 1, 2020
Financial and operational reporting.
Office Assistant at Randstad, Winnipeg
January 1, 2019 - January 1, 2019
Administrative support.
Copy Editor/Technical Writer at Concentrix (Convergys), Winnipeg
January 1, 2018 - January 1, 2018
Authored client help websites, reviewed web content, developed training packages, and provided technical support.

Education

Diploma at Red River College, Winnipeg, MB
January 11, 2030 - November 20, 2025
Bachelor of Arts in Classical Studies at University of Manitoba, Winnipeg, MB
January 11, 2030 - November 20, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services