I am a proactive and highly organised Virtual Assistant with strong experience supporting B2B services, SMEs and professional clients. Demonstrated ability to research and manage leads, organise outreach pipelines, maintain accurate records and support digital platforms including LinkedIn and Google Ads. Founder-led business background has strengthened my skills in compliance-focused industries, stakeholder communication and structured administrative support. Adept at working independently, meeting deadlines and supporting growing service-based businesses through efficient systems and clear reporting.

Wyonna Jean Britten

I am a proactive and highly organised Virtual Assistant with strong experience supporting B2B services, SMEs and professional clients. Demonstrated ability to research and manage leads, organise outreach pipelines, maintain accurate records and support digital platforms including LinkedIn and Google Ads. Founder-led business background has strengthened my skills in compliance-focused industries, stakeholder communication and structured administrative support. Adept at working independently, meeting deadlines and supporting growing service-based businesses through efficient systems and clear reporting.

Available to hire

I am a proactive and highly organised Virtual Assistant with strong experience supporting B2B services, SMEs and professional clients. Demonstrated ability to research and manage leads, organise outreach pipelines, maintain accurate records and support digital platforms including LinkedIn and Google Ads.

Founder-led business background has strengthened my skills in compliance-focused industries, stakeholder communication and structured administrative support. Adept at working independently, meeting deadlines and supporting growing service-based businesses through efficient systems and clear reporting.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate

Language

English
Advanced

Work Experience

Administrator & Digital Support Lead at The Organic BioChemist (Pvt) Ltd
January 1, 2020 - Present
Provide endtoend virtual administrative support for a growing SME, managing schedules, correspondence, records and project timelines. Conduct market and lead research to identify potential B2B partners, distributors, consultants and service providers. Build and maintain structured spreadsheets to track contacts, conversations, followups and partnership status. Support LinkedIn activity, including professional posts, content planning, audience engagement and profile optimisation. Assist with Google Ads administration, including keyword research support, campaign organisation, performance review and reporting. Maintain accurate records of supplier, client and partner communications. Liaise with consultants, auditors, compliance bodies and professional service providers. Prepare progress summaries and updates for internal and external stakeholders. Support multiple projects simultaneously while meeting deadlines and maintaining data accuracy.
Shop Manageress & Administrative Coordinator at The Leather Warehouse (Zambezi Tanners)
January 1, 2017 - January 1, 2021
Managed daily administrative and operational tasks for a retail SME. Tracked customer enquiries, supplier communications followups using manual and digital records. Supported marketing outreach through social media engagement and online product listings. Maintained organised inventory, sales reports and client data. Strengthened customer retention through structured communication and followup systems.
Assistant Lecturer at National University of Science and Technology
January 1, 2017 - January 1, 2018
Delivered structured content and maintained accurate academic records. Coordinated schedules, reports and logistics for academic activities. Strengthened professional written communication and stakeholder engagement skills.

Education

MSc in Applied Microbiology & Biotechnology at National University of Science and Technology (NUST), Zimbabwe
January 1, 2019 - January 1, 2019
BSc in Applied Biology & Biochemistry at National University of Science and Technology (NUST), Zimbabwe
January 1, 2016 - January 1, 2016

Qualifications

Project Management Certificate – Disasterready.org
January 1, 2025 - January 1, 2025
Content Creation Certificate – Zambia
January 1, 2024 - January 1, 2024
Organic Skincare Business Diploma – Centre of Excellence, UK
January 1, 2023 - January 1, 2023

Industry Experience

Manufacturing, Professional Services, Education, Retail, Media & Entertainment