I am a Murdoch University graduate with dual majors in Hospitality & Tourism Management and Management. Over the last six years, I have gained part-time experience in the service industry, allowing me to develop my customer service skills. I flourish in dynamic environments where adaptability is key, and I believe that my cultural awareness enhances my ability to connect with diverse clientele. My background includes practical experience coupled with academic knowledge. I am fluent in both English and Mandarin, which enables me to cater to a broad audience. I am passionate about improving customer experiences and utilizing my analytical skills when necessary. I am eager to further my career in the hospitality and tourism sectors where I can leverage my skills and knowledge.

Xandella Tan

I am a Murdoch University graduate with dual majors in Hospitality & Tourism Management and Management. Over the last six years, I have gained part-time experience in the service industry, allowing me to develop my customer service skills. I flourish in dynamic environments where adaptability is key, and I believe that my cultural awareness enhances my ability to connect with diverse clientele. My background includes practical experience coupled with academic knowledge. I am fluent in both English and Mandarin, which enables me to cater to a broad audience. I am passionate about improving customer experiences and utilizing my analytical skills when necessary. I am eager to further my career in the hospitality and tourism sectors where I can leverage my skills and knowledge.

Available to hire

I am a Murdoch University graduate with dual majors in Hospitality & Tourism Management and Management. Over the last six years, I have gained part-time experience in the service industry, allowing me to develop my customer service skills. I flourish in dynamic environments where adaptability is key, and I believe that my cultural awareness enhances my ability to connect with diverse clientele.

My background includes practical experience coupled with academic knowledge. I am fluent in both English and Mandarin, which enables me to cater to a broad audience. I am passionate about improving customer experiences and utilizing my analytical skills when necessary. I am eager to further my career in the hospitality and tourism sectors where I can leverage my skills and knowledge.

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Language

English
Fluent

Work Experience

Part-Time Server at Trattoria Italian Kitchen, Singapore
July 1, 2019 - November 1, 2019
Checked in with customers to ensure meal satisfaction; explained menu items; assisted with reservations and phone orders; and performed food preparation tasks including salads, cold dishes, desserts, and coffee brewing.
Part-Time Server at Lady M, Singapore
March 1, 2019 - June 1, 2019
Maintained dining cleanliness; prepared beverages; ensured guest satisfaction; performed extensive cleaning duties; assisted with reservations and seating; and cleared tables.
Part-Time Server at Verve SG, Singapore
May 1, 2017 - October 1, 2017
Processed payments; served food and beverages; managed intoxication-related situations safely; arranged reservations; handled complaints; and provided area information.
Part-Time Server at Les Patisseries SG, Singapore
June 1, 2015 - January 1, 2017
Maintained dining area cleanliness; performed food preparation; checked in with customers; and handled payment transactions.
Part-Time Server at Holy Cow Creamery, Singapore
May 1, 2014 - February 1, 2015
Prepared waffles and ice cream; brewed coffee and teas; processed payments; maintained store cleanliness; and assisted guests with directions.

Education

Bachelor’s Degree in Hospitality and Tourism Management & Management at Murdoch University, Singapore
January 1, 2019 - January 1, 2022
High School Diploma, Hospitality and Tourism Management at Kaplan Higher Education Academy, Singapore
January 1, 2017 - July 1, 2017

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality