Demonstrated efficient troubleshooting support through chat and phone to resolve technical issues promptly, maintaining a high customer satisfaction rate of over 95%. Monitored email response times within the ticketing system and implemented automated reminders for pending updates, enhancing overall communication efficiency. Resolved critical incidents involving network outages or security breaches, swiftly implementing remediation plans to minimize impact on operations.

Technical Support Specialist at InnovaTronix Inc.

March 1, 2023 - December 2, 2023

Provided expert technical support to customers, offering step-by-step guidance on smartphone troubleshooting, resulting in a 95% customer satisfaction rating and a 20% decrease in unresolved technical issues. Delivered customer service by efficiently handling returns, exchanges, and promptly resolving any issues or concerns, resulting in a high customer satisfaction rating and a 15% increase in customer retention. Administered inventory control procedures, including cycle counting and stock rotation, resulting in a 30% reduction in inventory discrepancies. Implemented an efficient and organized filing system, resulting in a 20% reduction in retrieval time and improving overall productivity. Proactively engaged with customers to understand their needs and preferences through meaningful conversations, ensuring personalized product recommendations.