I am an enthusiastic, sociable, and highly motivated individual with extensive experience in the hospitality industry. I thrive in fast-paced, people-focused environments and take pride in delivering exceptional customer service. Confident working both independently and as part of a team, I bring strong communication skills, adaptability, and a positive attitude to every role. My background in hospitality & retail has equipped me with the ability to stay calm under pressure, handle diverse customer needs, and maintain high standards of professionalism. I am committed to providing a welcoming and efficient service experience, and I consistently aim to go above and beyond expectations. I am now seeking the opportunity to further develop my skills, broaden my experience, and contribute to a dynamic and customer-focused organisation.

Mollie Thirlwell

I am an enthusiastic, sociable, and highly motivated individual with extensive experience in the hospitality industry. I thrive in fast-paced, people-focused environments and take pride in delivering exceptional customer service. Confident working both independently and as part of a team, I bring strong communication skills, adaptability, and a positive attitude to every role. My background in hospitality & retail has equipped me with the ability to stay calm under pressure, handle diverse customer needs, and maintain high standards of professionalism. I am committed to providing a welcoming and efficient service experience, and I consistently aim to go above and beyond expectations. I am now seeking the opportunity to further develop my skills, broaden my experience, and contribute to a dynamic and customer-focused organisation.

Available to hire

I am an enthusiastic, sociable, and highly motivated individual with extensive experience in the hospitality industry. I thrive in fast-paced, people-focused environments and take pride in delivering exceptional customer service. Confident working both independently and as part of a team, I bring strong communication skills, adaptability, and a positive attitude to every role.

My background in hospitality & retail has equipped me with the ability to stay calm under pressure, handle diverse customer needs, and maintain high standards of professionalism. I am committed to providing a welcoming and efficient service experience, and I consistently aim to go above and beyond expectations. I am now seeking the opportunity to further develop my skills, broaden my experience, and contribute to a dynamic and customer-focused organisation.

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Experience Level

Expert
Intermediate
Intermediate
Intermediate
Intermediate
Intermediate
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Language

English
Fluent

Work Experience

Bartender at The Railway Inn
January 1, 2021 - December 31, 2025
Served a variety of drinks including ales, spirits, lager, wine, and cider with accuracy and efficiency. Delivered excellent customer service, ensuring customers felt welcomed and valued. Maintained cleanliness by clearing and wiping tables promptly, preparing the area for new customers. Managed bar stock during quieter periods, including restocking and rotating products. Handled customer queries confidently and provided a friendly, approachable service. Supported smooth bar operations by working effectively as part of a team. Ensured the bar area remained clean, organised, and compliant with hygiene standards.
Bartender at Wind Street Promotional Bartender (Promotional Events)
January 1, 2023 - December 31, 2023
Worked busy, fast-paced shifts while maintaining high standards of customer service. Served a variety of drinks efficiently and accurately during high-volume periods. Provided a welcoming and friendly atmosphere for all customers. Supported promotional activities on Wind Street by greeting potential customers and handing out shot cards. Helped attract new customers through confident communication and positive engagement. Ensured the bar area remained clean, organised, and well-presented throughout each shift. Collaborated effectively with the team to maintain smooth bar operations during peak times.
Key Holder / Bartender at Nightlife Club/Venue
January 1, 2019 - December 31, 2023
Served customers professionally at the bar, preparing and pouring a variety of drinks with accuracy and efficiency. Delivered excellent customer service, ensuring members and guests felt welcomed and well looked after. Held key-holder responsibilities, including opening and locking up the premises safely and securely. Completed end-of-night cashing-up procedures, balancing tills and following proper financial processes. Maintained a clean, organised, and well-stocked bar throughout each shift. Supported smooth club operations by working confidently both independently and as part of a team. Followed health, safety, and licensing guidelines to ensure a safe environment for customers and staff.
Bartender
January 1, 2023 - January 1, 2023
Worked busy, fast-paced shifts while maintaining high standards of customer service. Served a variety of drinks efficiently and accurately during high-volume periods. Provided a welcoming and friendly atmosphere for all customers. Supported promotional activities on Wind Street by greeting potential customers and handing out shot cards. Helped attract new customers through confident communication and positive engagement. Ensured the bar area remained clean, organised, and well-presented throughout each shift. Collaborated effectively with the team to maintain smooth bar operations during peak times.
Key Holder / Bartender
January 1, 2019 - January 1, 2023
Served customers professionally at the bar, preparing and pouring a variety of drinks with accuracy and efficiency. Delivered excellent customer service, ensuring members and guests felt welcomed and well looked after. Held key-holder responsibilities, including opening and locking up the premises safely and securely. Completed end-of-night cashing-up procedures, balancing tills and following proper financial processes. Maintained a clean, organised, and well-stocked bar throughout each shift. Supported smooth club operations by working confidently both independently and as part of a team. Followed health, safety, and licensing guidelines to ensure a safe environment for customers and staff.

Education

GCSE at Gowerton Comprehensive School
January 1, 2008 - December 31, 2013
Photo Imaging and Marketing Level 1 ITQ City and Guilds Qualification at Swansea ITEC
January 1, 2013 - December 31, 2014
GCSE at Gowerton Comprehensive School
January 1, 2008 - January 1, 2013
Photo Imaging and Marketing Level 1 ITQ City and Guilds Qualification at Swansea ITEC
January 1, 2013 - January 1, 2014

Qualifications

Add your qualifications or awards here.

Industry Experience

Travel & Hospitality, Retail