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I am an ambitious and highly adaptable Law and Society student with a strong background in customer service, social media strategy, and community outreach. I am known for excellent communication, leadership, and problem-solving skills developed through both professional and volunteer experiences.…

Yana Waters

Writer, Video Editor, Content Creator, +5

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I am an ambitious and highly adaptable Law and Society student with a strong background in customer service, social media strategy, and community outreach. I am known for excellent communication, leadership, and problem-solving skills developed through both professional and volunteer experiences.…

Available to hire

I am an ambitious and highly adaptable Law and Society student with a strong background in customer service, social media strategy, and community outreach.
I am known for excellent communication, leadership, and problem-solving skills developed through both professional and volunteer experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

Ukrainian

Advanced

Russian

Advanced

Work Experience

Sales Associate / Social Media Marketing at Oceanic

July 1, 2023 - July 1, 2024

Created positive customer experiences and drove sales. Promoted the brand in-person at stores and events, and highlighted brand awareness through strategic social media campaigns. Demonstrated ability to engage with customers professionally, conduct product demos, and provide product information to support sales.

Server / Caterer at Roma Catering

July 1, 2023 - July 1, 2024

Team player with time-management skills. Arranged wedding set-ups per client directions, adhered to health department rules and all customer service guidelines, cooperated with serving and kitchen staff, greeted customers, took and served food/drinks, and provided excellent customer service. Made recommendations based on customer preferences and maintained tidy table settings.

Server / Caterer at Roma Catering

May 1, 2022 - August 1, 2024

Answered phone calls with appropriate etiquette, logged reports, and performed administrative duties. Built familiarity with company products and pricing, assisted with new customer sign-ups, retrieved customer data, and processed orders via telephone. Ensured accurate service tailored to each customer and supported delivery of products.

Server/Catering at Roma Catering

July 1, 2023 - May 1, 2024

Team player with time-management; arranged wedding set-ups; adhered to health department rules and customer service guidelines; greeted customers, took and served food and drinks; provided excellent customer service; monitored food and beverage levels to satisfy customer needs.

Service Assistant/Representative at Italian Centre Shop

May 1, 2022 - August 1, 2024

Answered phone calls using appropriate etiquette, logged reports, and performed administrative duties as assigned. Provided outstanding customer service and support to clients, resolving inquiries efficiently and effectively. Responded to customer inquiries via telephone, email, and in person. Memorized entire line of company products and services, including prices and any discounts. Delivered prompt and engaging customer service, ensuring positive experiences.

Social Media Assistant (Volunteer) at Calgary Catholic Immigration Society

March 1, 2026 - Present

Create and schedule social media content to promote programs and community initiatives; increase public awareness of services; collaborate with staff to communicate important information to diverse audiences; support outreach through digital engagement and content development; demonstrate professionalism and reliability; implement best practices for content production, distribution and optimization across all channels.