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Hi, I’m Yancy Rasoanaivo, a video editor with a knack for storytelling and a background in customer experience and brand development. I enjoy turning concepts into polished visuals and delivering projects that resonate with audiences. I bring strong communication, problem-solving, and organizational skills to fast-paced teams. Eager to contribute creatively and operationally to challenging video projects and help brands shine.…Hi, I’m Yancy Rasoanaivo, a video editor with a knack for storytelling and a background in customer experience and brand development. I enjoy turning concepts into polished visuals and delivering projects that resonate with audiences. I bring strong communication, problem-solving, and organizational skills to fast-paced teams. Eager to contribute creatively and operationally to challenging video projects and help brands shine.

Yancy Rasoanaivo

Video Editor, Filmmaker, Videographer, +2

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Hi, I’m Yancy Rasoanaivo, a video editor with a knack for storytelling and a background in customer experience and brand development. I enjoy turning concepts into polished visuals and delivering projects that resonate with audiences. I bring strong communication, problem-solving, and organizational skills to fast-paced teams. Eager to contribute creatively and operationally to challenging video projects and help brands shine.…Hi, I’m Yancy Rasoanaivo, a video editor with a knack for storytelling and a background in customer experience and brand development. I enjoy turning concepts into polished visuals and delivering projects that resonate with audiences. I bring strong communication, problem-solving, and organizational skills to fast-paced teams. Eager to contribute creatively and operationally to challenging video projects and help brands shine.

Available to hire

Hi, I’m Yancy Rasoanaivo, a video editor with a knack for storytelling and a background in customer experience and brand development. I enjoy turning concepts into polished visuals and delivering projects that resonate with audiences.

I bring strong communication, problem-solving, and organizational skills to fast-paced teams. Eager to contribute creatively and operationally to challenging video projects and help brands shine.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

DaVinci Resolve Studio

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

French

Fluent

English

Fluent

Spanish; Castilian

Beginner

Work Experience

Brand & Customer Experience Coordinator at SPOTES

January 1, 2025 - Present

Supported the launch and development of a food business from concept to operations; Designed menus and contributed to overall brand identity and visual direction; Managed social media accounts, including content creation, publishing, and audience engagement; Contributed to customer experience strategy to ensure consistency and brand alignment; Supported daily operations and helped optimize internal organization.

Customer Relationship Manager at BPCE Assurances

January 1, 2021 - January 1, 2024

Managed a portfolio of 600+ clients with a satisfaction rate above 90%; Handled complex claims and complaints requiring detailed analysis and coordination with multiple stakeholders; Acted as the main point of contact between clients, internal departments, and external partners; Implemented workflow improvements, reducing processing time by 15%; Mentored junior team members and supported team performance improvement.

Claims Specialist at AXA France

January 1, 2019 - January 1, 2021

Managed 400+ client cases while maintaining a 95% retention rate; Provided end-to-end customer support, ensuring timely and effective resolution; Improved customer satisfaction through proactive communication and follow-up; Collaborated with internal teams to improve the overall customer journey.

Sales Representative at La Cinquième Agence

January 1, 2019 - Present

Consistently exceeded sales targets (2–3 sales per hour); Built and maintained strong customer relationships; Delivered tailored product presentations based on customer needs; Used CRM tools to track leads and performance metrics.