Available to hire
I am a program and project management professional with global experience leading complex, multi-disciplinary projects. I specialize in optimizing organizational performance, promoting emerging technologies, and building high performance teams and structures. With my extensive background, I have successfully defined program objectives and ensured successful outcomes in challenging environments.
Over the years, I’ve helped online businesses grow their project management capabilities, led technology transformation initiatives in financial institutions, and built global distributed teams. I am passionate about driving digital transformation, managing client relationships, and fostering innovative solutions that deliver measurable results.
Skills
Experience Level
Expert
Expert
Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate
Language
English
Fluent
French
Fluent
Work Experience
Program Manager & Operations Director/Consulting at Consulting/DCP Global/UPWORK
June 1, 2019 - PresentHelped online businesses grow their program & project management capabilities with a global workforce. Developed high-performance global and distributed teams of project managers and freelancers across 16 countries for AI learning systems programs. Increased profitability significantly and devised onboarding systems with quality training platforms. Scaled operations and structured teams for virtual COO functions. Increased customer interaction capacity and resolution metrics with AI integrated platforms. Supported tech security initiatives and startup restructuring.
Technology Projects & Governance Lead at Afrasia Bank Ltd
May 31, 2019 - August 1, 2025Oversaw the technology program with focus on governance and agile transformation. Championed the digital transformation roadmap and managed change within the technology project portfolio. Launched governance frameworks, managed integrations of customer onboarding systems, and improved delivery of strategic IT initiatives. Maintained CAPEX and OPEX budgets without overruns. Coached teams to embrace agile processes and improved incident management structures.
Project Engagement Manager at Objectwise Consulting Group/ CIBC/ ScotiaBank
March 31, 2018 - August 1, 2025Managed programs and digital transformation projects mainly using PEGASYSTEMS at CIBC and Scotiabank. Structured and led onshore and offshore teams for digitizing onboarding processes for international commercial banking. Setup offshore development offices and managed multiple program teams. Delivered projects on time and budget using hybrid Agile and Waterfall frameworks. Launched RPA practices and contributed to strategic decisions. Developed centralised collaborative platforms and maintained client relationships for project success.
Project Coordinator - PMO at Afrasia Bank Ltd
October 31, 2016 - August 1, 2025Coordinated and managed business and digital transformation projects. Developed a standardized Project Management Framework and championed digital transformation roadmaps. Directed deployments of treasury, regulatory, KYC, ALM, FTP, and analytical projects. Managed project financial processes and served as secretary of IT and project steering committees. Ensured regulatory compliance and negotiated vendor contracts, conducting stakeholder progress reviews.
Projects & Business Support Manager at Capital Horizons Ltd
October 31, 2014 - August 1, 2025Oversaw business development and digital implementation projects including ERP, HR, and Quality. Negotiated supplier agreements and implemented cost-effective measures to improve productivity and reduce operating costs. Developed operational strategies focusing on customer service and quality standards improvements.
Junior Project Manager & Project Specialist at Harel Mallac Ltd
April 30, 2013 - August 1, 2025Established a PMO and managed multiple projects supporting business development in healthcare, IT, marketing, and infrastructure. Responsible for project implementation through the PMO approval process, generated weekly management reports, and ensured timely and budget-compliant delivery of multiple simultaneous projects.
Project Coordinator at Jade Group
October 31, 2009 - August 1, 2025Successfully implemented a new CRM platform within three months and led marketing and competitive analysis activities.
Research Assistant at Economic Research Council
May 31, 2009 - August 1, 2025Conducted interviews and performed data analysis for commissioned projects with high accuracy.
Marketing and Assistant Project Manager at Fujitsu UK
June 30, 2008 - August 1, 2025Managed and coordinated advertising and marketing campaigns for biometric device products.
Program Manager & Operations Director/Consulting at Consulting/DCP Global/UPWORK
June 1, 2019 - PresentHelped online businesses grow their program and project management capabilities with a global workforce. Developed high-performance global and distributed teams. Grew, led, and built a team of PMs while overseeing and scaling up to 1000 freelancers across 16 countries for AI learning systems programs, increasing profitability from 10% to 120% in one year. Devised onboarding systems with training platforms ensuring 97% quality metric. Scaled operations and structured teams for innovative online education as virtual COO. Enhanced capacity management and customer turnaround with AI integrated support platforms. Contributed to technology program conception for security initiatives and assisted startups to restructure for optimal growth.
Technology Projects & Governance Lead at Afrasia Bank Ltd
May 31, 2019 - August 1, 2025Oversaw technology program focusing on governance and agile transformation. Acted as technology champion driving digital transformation roadmap. Responsible for change management and technology project portfolio. Launched technology program governance framework. Managed integration of customer onboarding and standalone platforms to core banking systems. Developed initiatives pipeline management, BI tools, and metrics leading to over 80% improvement in IT strategic delivery. Managed CAPEX and OPEX with zero budget overruns. Coached culture shift to agile and enhanced change advisory and incident management structures.
Project Engagement Manager at Objectwise Consulting Group/ CIBC/ ScotiaBank
March 31, 2018 - August 1, 2025Led programs and digital transformation projects mainly using PEGASYSTEMS at CIBC and Scotiabank. Designed multi-country strategies and structured regional onshore and offshore teams for automating onboarding processes across multiple international banking regions. Managed multiple teams and projects, delivering on time and budget using hybrid Agile and Waterfall frameworks. Oversaw delivery of PEGA Smart Dispute BPM program integrated with core systems and VISA. Launched RPA practice with Blue Prism and Open Span. Acted as chair/member of steering committees ensuring alignment with PMO functions. Developed centralized collaborative platforms enhancing project cooperation. Maintained strong client relationships for satisfaction and success.
Project Coordinator - PMO at Afrasia Bank Ltd
October 31, 2016 - August 1, 2025Coordinated and managed business, technology, and digital transformation projects. Developed standardized Project Management Framework. Championed digital transformation roadmaps with consulting partners. Successfully deployed Treasury, Regulatory, OFSAA, KYC, ALM, FTP and other projects. Set up project management financial processes and optimized CAPEX, OPEX. Acted as Secretary of bank IT and projects Steering Committee. Ensured compliance with regulations and conducted regular stakeholder meetings. Negotiated contracts to maximize service value.
Projects & Business Support Manager at Capital Horizons Ltd
October 31, 2014 - August 1, 2025Managed business development and digital implementation projects including ERP, HR, and Quality systems. Coordinated suppliers and third parties. Implemented cost-effective measures improving productivity and reducing costs. Developed strategies enhancing operational efficiency, customer service, and quality standards.
Junior Project Manager & Project Specialist at Harel Mallac Ltd
April 30, 2013 - August 1, 2025Established a PMO and managed 10 projects supporting business development initiatives. Served various roles managing projects in health care, IT, marketing, business, and infrastructure. Ensured successful project implementations through PMO processes. Provided weekly reports to senior management. Managed multiple projects simultaneously ensuring adherence to timelines and budgets.
Project Coordinator at Jade Group
October 31, 2009 - August 1, 2025Successfully implemented a new CRM platform within 3 months. Led marketing and competitive analysis activities.
Research Assistant at Economic Research Council
May 31, 2009 - August 1, 2025Conducted interviews with over 90% accuracy for a commissioned project. Performed data analysis for the project.
Marketing and Assistant Project Manager at Fujitsu UK
June 30, 2008 - August 1, 2025Managed and coordinated an advertising and marketing campaign for PalmSecure Biometric Device.
Program Manager & Operations Director/Consulting at Consulting/DCP Global/UPWORK
June 1, 2019 - PresentHelped online businesses grow their program & project management capabilities with a global workforce. Led and built a team of PMs while managing up to 1000 freelancers across 16 countries, increasing profitability from 10% to 120% within a year. Devised onboarding systems ensuring a 97% quality metric and scaled operations for innovative online education as a virtual COO. Improved customer interaction and resolution up to 90% with AI integrated platforms. Conceived program management for Tech security initiatives and restructured startup project operations for growth.
Technology Projects & Governance Lead at Afrasia Bank Ltd
May 31, 2019 - August 1, 2025Oversaw technology programs focusing on governance and agile transformation. Acted as technology champion for digital transformation roadmap and managed change management and project portfolio. Launched technology governance framework and integrated various platforms with core banking systems. Improved strategic IT initiative delivery by over 80%, managed CAPEX and OPEX with zero budget overrun, and coached agile culture embedding. Revamped change advisory board and incident management structure.
Project Engagement Manager at Objectwise Consulting Group/ CIBC/ ScotiaBank
March 31, 2018 - August 1, 2025Managed programs and digital transformation projects mainly PEGASYSTEMS at CIBC and Scotiabank. Devised multi-country strategy and led regional onshore and offshore teams for digital banking onboarding projects. Set up offshore development office, managed multiple teams, and achieved on-time, on-budget delivery using a hybrid Agile & Waterfall framework. Launched RPA practice using Blue Prism and Open Span, participated in strategic decision-making for projects, chaired steering committees, and developed centralized collaborative project platforms.
Project Coordinator - PMO at Afrasia Bank Ltd
October 31, 2016 - August 1, 2025Coordinated business, technological and digital transformation projects. Devised standardized Project Management Framework and championed digital transformation roadmap with consulting partners. Successfully deployed critical projects such as Treasury, Regulatory, OFSAA for KYC, ALM and FTP. Managed financial processes, acted as Secretary of IT and projects Steering Committee, ensured compliance with applicable laws, and negotiated vendor contracts.
Projects & Business Support Manager at Capital Horizons Ltd
October 31, 2014 - August 1, 2025Oversaw business development and digital implementations. Managed new projects such as ERP, HR and Quality. Negotiated with suppliers and third parties. Implemented cost-effective measures improving productivity and reducing operating costs. Developed and implemented strategies to improve operational efficiency, customer service and quality standards.
Junior Project Manager & Project Specialist at Harel Mallac Ltd
April 30, 2013 - August 1, 2025Established a PMO managing 10 projects supporting business development initiatives. Managed projects in healthcare, IT, marketing, business, and infrastructure. Responsible for successful implementation of projects through PMO approvals. Generated weekly status reports for senior management and managed multiple projects simultaneously within timelines and budgets.
Project Coordinator at Jade Group
October 31, 2009 - August 1, 2025Implemented a new CRM platform within three months. Led marketing and competitive analysis activities.
Research Assistant at Economic Research Council
May 31, 2009 - August 1, 2025Conducted interviews for a project commissioned by the Economic Research Council UK with over 90% accuracy and performed data analysis.
Marketing and Assistant Project Manager at Fujitsu UK
June 30, 2008 - August 1, 2025Managed and coordinated an advertising and marketing campaign for the PalmSecure Biometric Device.
Education
Bachelor of Science at Brunel University
September 13, 2004 - June 29, 2007Information Systems
Masters of Science at Royal Holloway University of London
September 10, 2007 - June 26, 2009Business Information Systems
MSc Masters of science in Business Information Systems at Royal Holloway University of London
July 1, 2009 - July 31, 2009BSc (hons) Bachelor of Science in Information Systems at Brunel University
September 1, 2007 - September 30, 2007MSc at Royal Holloway University of London
July 1, 2009 - July 31, 2009BSc (hons) at Brunel University
September 1, 2007 - September 30, 2007MSc Masters of science at Royal Holloway University of London
July 1, 2009 - July 31, 2009BSc (hons) Bachelor of Science at Brunel University
September 1, 2007 - September 30, 2007Qualifications
PMP
February 8, 2027PGMP
June 18, 2029PMI ACP
November 26, 2027PRINCE2 Certified Professional
January 29, 2027Program Management Professional (PGMP)
January 11, 2030 - August 1, 2025Project Management Professional (PMP)
January 11, 2030 - August 1, 2025Agile Certified Practitioner (PMI-ACP)
January 11, 2030 - August 1, 2025PRINCE2 Practitioner
January 11, 2030 - August 1, 2025Program Management Professional (PGMP)
January 11, 2030 - August 1, 2025Project Management Professional (PMP)
January 11, 2030 - August 1, 2025Agile Certified Practitioner (PMI-ACP)
January 11, 2030 - August 1, 2025PRINCE2 Practitioner
January 11, 2030 - August 1, 2025PGMP Program Management Professional
January 1, 2010 - December 31, 2010PMP Project Management Professional
January 1, 2009 - December 31, 2009PMI-ACP Agile Certified Practitioner
January 1, 2011 - December 31, 2011PRINCE2 Practitioner
January 1, 2012 - December 31, 2012Industry Experience
Professional Services, Computers & Electronics, Financial Services, Software & Internet, Education, Media & Entertainment
Hire a Project Manager
We have the best project manager experts on Twine. Hire a project manager in Dubai today.