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Hi, I’m Yasmin Manaia. I’m a hospitality and guest-experience professional who thrives on leading teams, shaping onboarding, and bridging management with operations to deliver smooth guest flows and memorable experiences. I enjoy crafting training programs, supporting personal branding, and creating engaging guest moments through storytelling and collaboration. I’m fluent in English, Portuguese, and Spanish, currently learning Dutch, and based in Haarlem, Netherlands. My background spans pre-opening hotel operations, live event hosting (Disney Channel Brazil’s Zapping Zone), and guest-engagement training, with a passion for connecting with people and delivering high-energy experiences.…Hi, I’m Yasmin Manaia. I’m a hospitality and guest-experience professional who thrives on leading teams, shaping onboarding, and bridging management with operations to deliver smooth guest flows and memorable experiences. I enjoy crafting training programs, supporting personal branding, and creating engaging guest moments through storytelling and collaboration. I’m fluent in English, Portuguese, and Spanish, currently learning Dutch, and based in Haarlem, Netherlands. My background spans pre-opening hotel operations, live event hosting (Disney Channel Brazil’s Zapping Zone), and guest-engagement training, with a passion for connecting with people and delivering high-energy experiences.

Yasmin Manaia

Presenter, Singer, Creative Producer, +6

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Hi, I’m Yasmin Manaia. I’m a hospitality and guest-experience professional who thrives on leading teams, shaping onboarding, and bridging management with operations to deliver smooth guest flows and memorable experiences. I enjoy crafting training programs, supporting personal branding, and creating engaging guest moments through storytelling and collaboration. I’m fluent in English, Portuguese, and Spanish, currently learning Dutch, and based in Haarlem, Netherlands. My background spans pre-opening hotel operations, live event hosting (Disney Channel Brazil’s Zapping Zone), and guest-engagement training, with a passion for connecting with people and delivering high-energy experiences.…Hi, I’m Yasmin Manaia. I’m a hospitality and guest-experience professional who thrives on leading teams, shaping onboarding, and bridging management with operations to deliver smooth guest flows and memorable experiences. I enjoy crafting training programs, supporting personal branding, and creating engaging guest moments through storytelling and collaboration. I’m fluent in English, Portuguese, and Spanish, currently learning Dutch, and based in Haarlem, Netherlands. My background spans pre-opening hotel operations, live event hosting (Disney Channel Brazil’s Zapping Zone), and guest-engagement training, with a passion for connecting with people and delivering high-energy experiences.

Available to hire

Hi, I’m Yasmin Manaia. I’m a hospitality and guest-experience professional who thrives on leading teams, shaping onboarding, and bridging management with operations to deliver smooth guest flows and memorable experiences. I enjoy crafting training programs, supporting personal branding, and creating engaging guest moments through storytelling and collaboration.

I’m fluent in English, Portuguese, and Spanish, currently learning Dutch, and based in Haarlem, Netherlands. My background spans pre-opening hotel operations, live event hosting (Disney Channel Brazil’s Zapping Zone), and guest-engagement training, with a passion for connecting with people and delivering high-energy experiences.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

Portuguese

Fluent

Spanish; Castilian

Fluent

English

Fluent

Dutch

Beginner

Work Experience

TV Host, Reporter & Presenter at Disney Channel – Brazil

January 1, 2014 - January 1, 2014

Hosted live shows and engaged with audiences across Latin America. Interviewed international artists and presented fashion, lifestyle, and entertainment content. Developed strong on-camera presence, improvisation skills, and audience engagement techniques. Learned to adapt content to audience feedback and maintain high energy on live broadcasts.

Guest Specialist – Engagement & Experience at Heineken Experience – Amsterdam

January 1, 2024 - January 1, 2024

Delivered immersive experiences to large international audiences. Engaged visitors in interactive storytelling, fostering memorable brand experiences. Trained colleagues in communication and guest engagement, emphasising clear, expressive delivery.

Singer, Music Manager & Creative Producer at Brazil & Europe

January 1, 2022 - January 1, 2022

Produced and hosted live music events and performances, engaging audiences across digital platforms. Directed creative projects, social media content, and marketing campaigns. Developed strong skills in live presentation, audience interaction, and performance energy.

Storyteller at Heineken Experience

January 1, 2008 - December 31, 2023

Started as a Storyteller at Heineken Experience; invited to train the first Guest Engagement team; contributed to the Way of Work and interactive moments like the Drafting Show, focusing on emotional connection and memorable guest experiences.

Presenter at Disney Channel Brazil (Zapping Zone)

January 1, 2008 - December 31, 2023

Former Disney Channel Brazil presenter (Zapping Zone); hosted live shows and large-scale events; interviewed international celebrities (e.g., Willem Dafoe and Demi Lovato); led workshops in communication and performance skills.

Guest Specialist at Maritim Hotel Amsterdam

January 1, 2023 - December 31, 2025

Leading front-of-house guest experience; managing guest flow, service standards, and onboarding initiatives during hotel pre-opening phase and ongoing operations.

Front Office Supervisor / Assistant Manager at Maritim Hotel Amsterdam

June 1, 2025 - February 28, 2026

Led the Front Office team; ensured smooth guest flow, implemented service standards and onboarding for future supervisors.