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Hello! I'm a bilingual graphic designer with 9+ years of experience delivering creative solutions and client support. I specialize in graphic and visual design, collaborating with cross-functional teams to produce brand-aligned visuals and polished deliverables. I currently work as a Customer Service Representative in Toronto, leveraging Salesforce CRM and digital platforms to resolve issues, guide clients through loyalty features, and promote self-service solutions. I'm fluent in English and French, with native Arabic, and I'm known for adaptability, problem-solving, empathy, and clear communication in multicultural environments.…Hello! I'm a bilingual graphic designer with 9+ years of experience delivering creative solutions and client support. I specialize in graphic and visual design, collaborating with cross-functional teams to produce brand-aligned visuals and polished deliverables. I currently work as a Customer Service Representative in Toronto, leveraging Salesforce CRM and digital platforms to resolve issues, guide clients through loyalty features, and promote self-service solutions. I'm fluent in English and French, with native Arabic, and I'm known for adaptability, problem-solving, empathy, and clear communication in multicultural environments.

Yousra Benattou

Graphic Designer, UI Designer, Costume Designer, +7

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Hello! I'm a bilingual graphic designer with 9+ years of experience delivering creative solutions and client support. I specialize in graphic and visual design, collaborating with cross-functional teams to produce brand-aligned visuals and polished deliverables. I currently work as a Customer Service Representative in Toronto, leveraging Salesforce CRM and digital platforms to resolve issues, guide clients through loyalty features, and promote self-service solutions. I'm fluent in English and French, with native Arabic, and I'm known for adaptability, problem-solving, empathy, and clear communication in multicultural environments.…Hello! I'm a bilingual graphic designer with 9+ years of experience delivering creative solutions and client support. I specialize in graphic and visual design, collaborating with cross-functional teams to produce brand-aligned visuals and polished deliverables. I currently work as a Customer Service Representative in Toronto, leveraging Salesforce CRM and digital platforms to resolve issues, guide clients through loyalty features, and promote self-service solutions. I'm fluent in English and French, with native Arabic, and I'm known for adaptability, problem-solving, empathy, and clear communication in multicultural environments.

Available to hire

Hello! I’m a bilingual graphic designer with 9+ years of experience delivering creative solutions and client support. I specialize in graphic and visual design, collaborating with cross-functional teams to produce brand-aligned visuals and polished deliverables.

I currently work as a Customer Service Representative in Toronto, leveraging Salesforce CRM and digital platforms to resolve issues, guide clients through loyalty features, and promote self-service solutions. I’m fluent in English and French, with native Arabic, and I’m known for adaptability, problem-solving, empathy, and clear communication in multicultural environments.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Expert

Intermediate

Language

English

Fluent

French

Fluent

Arabic

Fluent

Work Experience

Customer Service Representative at NTT DATA BPO Division

August 1, 2025 - Present

Delivered bilingual English/French support for clients; addressed account loyalty and service inquiries; used Salesforce CRM and client platforms to validate accounts, troubleshoot issues, and document case resolutions; investigated and resolved client concerns; guided clients through loyalty program features and self-service options; collaborated with team to meet service-level agreements in a high-volume, fast-paced environment.

Web Designer & Client Liaison at Traffic Loops

January 1, 2020 - January 1, 2025

Interacted directly with clients to understand their needs and provide design-related solutions; handled client questions, feedback, and revisions with professionalism and patience; maintained ongoing communication to ensure client satisfaction during project lifecycles; collaborated with internal teams to deliver work on time while exceeding client expectations.

Graphic Designer at GM Solutions

January 1, 2015 - January 1, 2020

Worked closely with marketing and sales teams to design materials that supported promotions and customer engagement; ensured smooth communication between departments and external clients; delivered high-quality visuals aligned with brand identity; responded quickly to feedback.

Freelance Graphic Designer at Auriège Morocco & Neo Shift LTD

January 1, 2013 - January 1, 2015

Delivered promotional content for campaigns, adapting to client requests quickly and effectively; managed communications and deadlines independently while ensuring client satisfaction.

Storyboard Artist (Freelance) at Zoom TV

January 1, 2015 - January 1, 2015

Collaborated with creative teams and directors to visually interpret concepts; actively participated in creative discussions, applying feedback with flexibility.

Freelance Graphic Designer at Auriège Maroc & Neo Shift LTD

January 1, 2013 - January 1, 2015

Delivered promotional content for campaigns, adapting to client requests quickly and effectively; managed communications and deadlines independently while ensuring client satisfaction.

Storyboard Artist at Zoom TV

January 1, 2015 - January 1, 2015

Collaborated with creative teams and directors to visually interpret concepts; actively participated in creative discussions, applying feedback with flexibility.