I'm a detail-oriented software & operations professional and a Computer Science graduate with hands-on experience in application development, data analysis, and technical operations. I excel in Agile environments, SDLC processes, and collaborating across teams to drive innovation and maintain clear technical documentation. I leverage AI tools to automate workflows and improve efficiency, while focusing on problem solving, code optimization, and user-centered design. I'm fluent in English and Polish, thrive in fast-paced settings, and am committed to delivering reliable, well-documented solutions.

Yoyo Szarek

I'm a detail-oriented software & operations professional and a Computer Science graduate with hands-on experience in application development, data analysis, and technical operations. I excel in Agile environments, SDLC processes, and collaborating across teams to drive innovation and maintain clear technical documentation. I leverage AI tools to automate workflows and improve efficiency, while focusing on problem solving, code optimization, and user-centered design. I'm fluent in English and Polish, thrive in fast-paced settings, and am committed to delivering reliable, well-documented solutions.

Available to hire

I’m a detail-oriented software & operations professional and a Computer Science graduate with hands-on experience in application development, data analysis, and technical operations. I excel in Agile environments, SDLC processes, and collaborating across teams to drive innovation and maintain clear technical documentation.

I leverage AI tools to automate workflows and improve efficiency, while focusing on problem solving, code optimization, and user-centered design. I’m fluent in English and Polish, thrive in fast-paced settings, and am committed to delivering reliable, well-documented solutions.

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Experience Level

Expert
Expert
Expert
Expert
Expert
Intermediate
Intermediate
Intermediate

Language

English
Fluent
Polish
Fluent

Work Experience

Field Support & Systems Coordinator at KB Home
April 1, 2025 - October 21, 2025
Led field support and systems coordination, increasing Customer Satisfaction Index (CSI) by 15% through proactive communication and personalized service. Automated 5+ workflows with Excel macros and AI-driven tools, reducing manual errors by 30%. Designed a project management dashboard in Excel with ChatGPT integration to visualize KPIs, and used Monday.com to coordinate cross-department tasks, boosting collaboration and accountability. Analyzed service data to identify performance metrics, cutting recurring issues and service calls by 20%. Presented weekly AI-enhanced performance reports and trained 10+ new hires on digital systems, improving onboarding efficiency by 15%.
Customer Experience Coordinator at Top Dollar Car
September 1, 2023 - October 21, 2025
Improved lead conversion by 10% through timely, professional communication and data-driven follow-up strategies. Managed internal communications via Asana and Jira, streamlining coordination between sales and appraisal teams. Introduced AI-assisted templates and KPI tracking to improve organization, reduce delays, and optimize daily workflow.

Education

Bachelor of Science in Computer Science at University of North Florida
January 11, 2030 - May 1, 2025

Qualifications

Add your qualifications or awards here.

Industry Experience

Software & Internet, Professional Services, Retail