YS

Work experience· 36 roles

Resident Service Design & Customer Service Representative · YPP LettingsSep 2025 – Present · 1 yr 3 mos

Design motion graphics for digital displays in the resident café bar, including short-form video content and editing. Create printed visual materials for the café and residential building, including promotion posters, cafe menus, flyers, and building signage. Plan and style beverage product photography, arranging drinks and compositions to produce visually engaging promotional content. Collaborate with the marketing team and cross-functional departments to deliver visual materials efficiently and maintain brand consistency. Manage printing and print production to ensure high-quality physical outputs.

Graphic Designer / Design Role · YPP LettingsOct 2024 – Present · 2 yrs 2 mos

Design posters, flyers, and menus for the café; Photo shooting for visual design; Collaborating with the marketing team; Resident signs; Building compliance and customer service; Cross-functional collaboration; Quick problem solving across channels to boost client happiness and loyalty.

Experience Graphic Design (Resident) & Customer Service Representative · YPP LettingsOct 2024 – Present · 2 yrs 2 mos

Design posters, flyers, and menus for the café; photo shooting for visual design; collaborated with marketing team; resident signs for buildings; building compliance and customer service; cross-functional collaboration to enhance service delivery; quick problem solving via email and online chat to boost client happiness and loyalty.

Event Host & Customer Service Representative · YPP LettingsSep 2024 – Sep 2025 · 1 yr 1 mo
Customer Service Representative · YPP LettingsMar 2024 – Sep 2024 · 7 mos
Event Creative Designer - Internship · Rosoul BrandMar 2024 – Present · 2 yrs 9 mos
Experience Graphic Design (Resident) & Customer Service Representative · YPP LettingsMar 2024 – Oct 2025 · 1 yr 8 mos
Event Creative Designer - Internship · Rosoul BrandMar 2024 – Present · 2 yrs 9 mos

Education· 24

MA Design · University of Leeds2022 – 2023
BA Visual Communication Design · Beijing Institute of Technology, Zhuhai2017 – 2021
BA Visual Communication Design (Exchange) · Taiwan Asia University2019 – 2020
MA Design · University of Leeds2022 – 2023

Certifications and awards· 6

Human-Centered Service Design (IDEO U course)2030 – 2025
Human-Centered Service Design - IDEO U2030 – 2025
Human-Centered Service Design certificate2030 – 2025
Human-Centered Service Design2030 – 2025

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