Available to hire
Highly accomplished professional with a strong background in risk management, compliance and financial crime/AML. Known for expertise in assessing and mitigating risks, coupled with the ability to drive compliance with evolving regulatory standards.
Results-driven leader with exceptional communication and problem-solving skills, enabling cross-functional collaboration and effective stakeholder engagement. Delivers data-driven insights to support informed decision-making and optimise organisational processes.
Experience Level
Expert
Intermediate
Work Experience
Senior Risk Partner at NSW Department of Education
May 1, 2026 - PresentIntegrated enterprise risk management roadmap to improve risk maturity and meet strategic objectives. Provided advice and support to business areas to apply risk management processes and comply with legislative/regulatory requirements. Supported development of risk profiles and control registers, including risk identification, analysis, evaluation, treatment, monitoring, review and reporting. Delivered risk information, insights and reporting to the Secretary, Executive and Audit & Risk Committee. Provided cross-functional support to enhance Chief Risk Office effectiveness and operational risk objectives.
Operational Risk Manager at Great Southern Bank
June 1, 2024 - July 31, 2025Implemented and enhanced the Operational Risk Management Framework aligned with CPS230 requirements. Led the RCSA process and supported line 1 teams with risk identification, assessment, control documentation, challenge and assurance. Oversaw third-party/supplier risk to meet APRA requirements. Managed issue and incident processes across divisions and ensured timely reporting. Developed and delivered risk training and root cause analysis workshops. Built and monitored KRIs and prepared CRO/ERCO reports for management and the Board. Provided risk oversight for new business/product initiatives, technology changes and projects, and facilitated business continuity planning and business impact analysis.
Risk Manager - Personal Banking at Bank of China
January 1, 2024 - June 30, 2024Supported launch of new retail banking products by collaborating with key stakeholders while managing risks within the risk framework and risk appetite. Ensured compliance with internal policies, laws and regulations. Analysed risk profiles, monitoring and reporting on key risk indicators; performed operational risk event and data loss collection. Provided subject matter advice on risk and compliance topics including financial crime, operational and reputational risks across lines of defence. Developed and maintained governance and control frameworks aligned to regulatory standards. Collected, analysed, escalated and reported compliance breaches and incidents.
Senior Associate - Operational Risk at Commonwealth Bank of Australia
April 1, 2023 - September 30, 2023Collaborated across business units, advising on risk and compliance matters. Conducted Risk and Control Self-Assessments to mitigate operational risks and uplifted controls to new CAP standards, including design and operating effectiveness testing. Monitored key risk indicators, performed data loss collection, and prepared risk committee/senior management reporting with insights. Managed, remediated and closed incidents and issues in a timely manner. Led risk workshops including root cause analysis to identify risks and control gaps. Developed and updated risk governance frameworks to maintain regulatory adherence and supported process uplift for a stronger risk and compliance culture.
Senior Risk Analyst - Merchant Risk at Commonwealth Bank of Australia
September 1, 2021 - April 30, 2023Managed the merchant risk inbox and handled complex queries, providing guidance on risk and compliance. Conducted Risk and Control Self-Assessments to mitigate operational, fraud, compliance and reputational risks and ensured risks remained within appetite and the risk management framework. Managed, remediated and closed incidents and issues. Led workshops using root cause analysis to identify risk and control gaps. Uplifted controls to CAP standards and supported control testing for design and operating effectiveness. Liaised with line 2, internal and external audit regarding control compliance. Performed end-to-end risk reviews across areas including fraud, cyber security, technology and privacy. Prepared risk committee reporting insights and collaborated with internal stakeholders to streamline processes using technology and digital solutions.
AML/CTF High-Risk Customer Analyst - Financial Crime Operations at Commonwealth Bank of Australia
April 1, 2020 - September 30, 2021Applied AML/CTF legislation and banking regulatory requirements (Part A and Part B). Conducted enhanced customer due diligence (ECDD) for high-risk customers and performed KYC/AML client due diligence to ensure regulatory compliance. Acted as a subject matter expert and advised on independence matters to mitigate identified risks. Supported projects across onboarding and ongoing due diligence, AML and regulatory compliance. Developed and maintained tools to track AML/CTF activities and monitored compliance with AUSTRAC requirements. Contributed to continuous improvement of processes, procedures, systems, controls and documentation.
High Priority Customer Care Specialist - Group Customer Relations at Commonwealth Bank of Australia
January 1, 2019 - October 31, 2019Investigated and managed high-volume, high-priority customer complaints while providing service within SLA. Built relationships with teams and stakeholders across the bank. Liaised with regulatory bodies and ensured adherence to APRA and AFCA standards and compliance with AFSL obligations. Gathered evidence and analysed financial records. Provided subject matter advice on independence matters to mitigate risks. Collaborated with customer relations and other teams to identify themes/systemic issues from complaint data and worked with Regulatory Compliance and Legal to prepare response letters and report compliance issues.
Education
Bachelor of Economics at The University of New South Wales
January 11, 2030 - August 18, 2026Diploma of Financial Planning at RG146 Kaplan
January 11, 2030 - August 18, 2026Qualifications
Industry Experience
Financial Services, Government
Experience Level
Expert
Intermediate
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