I am a versatile Technical Specialist with over 15 years of experience bridging the gap between operations, IT infrastructure, and digital systems. My focus is on delivering high-quality results with minimal supervision, making me well-suited for autonomous, remote-based technical roles. I leverage AI tools and asynchronous problem-solving to accelerate troubleshooting and documentation.…

Michal Žálek

I am a versatile Technical Specialist with over 15 years of experience bridging the gap between operations, IT infrastructure, and digital systems. My focus is on delivering high-quality results with minimal supervision, making me well-suited for autonomous, remote-based technical roles. I leverage AI tools and asynchronous problem-solving to accelerate troubleshooting and documentation.…

Available to hire

I am a versatile Technical Specialist with over 15 years of experience bridging the gap between operations, IT infrastructure, and digital systems. My focus is on delivering high-quality results with minimal supervision, making me well-suited for autonomous, remote-based technical roles. I leverage AI tools and asynchronous problem-solving to accelerate troubleshooting and documentation.

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Skills

Experience Level

Language

Czech
Fluent
English
Advanced

Work Experience

HR Data & Operations Specialist at Česká pošta, s.p.
September 18, 2023 - Present
Served as the first line of technical support for the regional department, assisted colleagues with software navigation, hardware setups, and remote troubleshooting of internal HR portals and database systems.
Operations & IT Infrastructure Manager at KaschPro Holding a.s.
January 1, 2017 - September 17, 2023
Fully responsible for the company’s digital backbone, including the administration of internal ERP systems and local network infrastructure, providing daily technical assistance to over 50 employees.
Systems & Hospitality Operations Lead at EU Travel Service
June 1, 2005 - December 31, 2016
Managed full lifecycle of POS and PMS systems, providing immediate technical assistance to front-desk and back-office staff.

Education

High School Diploma at Soukromá střední škola a jazyková škola s právem státní jazykové zkoušky Č. Budějovice, s. r. o.
January 1, 2005 - January 1, 2009
High School Diploma at Soukromá střední škola a jazyková škola s právem státní jazykové zkoušky Česká Budějovice, s. r. o.
January 1, 2005 - January 1, 2009

Qualifications

Add your qualifications or awards here.

Industry Experience

Professional Services, Software & Internet, Transportation & Logistics, Travel & Hospitality, Real Estate & Construction

Skills

Experience Level

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