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Hi, I'm Juan Sebastián Diaz, a dynamic professional with a passion for customer service, sales, and project coordination. Throughout my career, I've developed strong skills in building client relationships, driving revenue growth, and supporting cross-functional projects from planning to execution. I pride myself on my detail-oriented approach, clear communication, and ability to deliver high-quality customer experiences and operational efficiency. I enjoy collaborating with diverse teams and contributing to process improvements and innovative solutions. Currently, I work remotely as a Design & Project Management Coordinator, supporting various initiatives while maintaining smooth coordination between departments and clients. I'm always eager to learn and grow in my career, bringing enthusiasm and dedication to every role I take on.…Hi, I'm Juan Sebastián Diaz, a dynamic professional with a passion for customer service, sales, and project coordination. Throughout my career, I've developed strong skills in building client relationships, driving revenue growth, and supporting cross-functional projects from planning to execution. I pride myself on my detail-oriented approach, clear communication, and ability to deliver high-quality customer experiences and operational efficiency. I enjoy collaborating with diverse teams and contributing to process improvements and innovative solutions. Currently, I work remotely as a Design & Project Management Coordinator, supporting various initiatives while maintaining smooth coordination between departments and clients. I'm always eager to learn and grow in my career, bringing enthusiasm and dedication to every role I take on.

Juan Sebastián Diaz

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Hi, I'm Juan Sebastián Diaz, a dynamic professional with a passion for customer service, sales, and project coordination. Throughout my career, I've developed strong skills in building client relationships, driving revenue growth, and supporting cross-functional projects from planning to execution. I pride myself on my detail-oriented approach, clear communication, and ability to deliver high-quality customer experiences and operational efficiency. I enjoy collaborating with diverse teams and contributing to process improvements and innovative solutions. Currently, I work remotely as a Design & Project Management Coordinator, supporting various initiatives while maintaining smooth coordination between departments and clients. I'm always eager to learn and grow in my career, bringing enthusiasm and dedication to every role I take on.…Hi, I'm Juan Sebastián Diaz, a dynamic professional with a passion for customer service, sales, and project coordination. Throughout my career, I've developed strong skills in building client relationships, driving revenue growth, and supporting cross-functional projects from planning to execution. I pride myself on my detail-oriented approach, clear communication, and ability to deliver high-quality customer experiences and operational efficiency. I enjoy collaborating with diverse teams and contributing to process improvements and innovative solutions. Currently, I work remotely as a Design & Project Management Coordinator, supporting various initiatives while maintaining smooth coordination between departments and clients. I'm always eager to learn and grow in my career, bringing enthusiasm and dedication to every role I take on.

Available to hire

Hi, I’m Juan Sebastián Diaz, a dynamic professional with a passion for customer service, sales, and project coordination. Throughout my career, I’ve developed strong skills in building client relationships, driving revenue growth, and supporting cross-functional projects from planning to execution. I pride myself on my detail-oriented approach, clear communication, and ability to deliver high-quality customer experiences and operational efficiency.

I enjoy collaborating with diverse teams and contributing to process improvements and innovative solutions. Currently, I work remotely as a Design & Project Management Coordinator, supporting various initiatives while maintaining smooth coordination between departments and clients. I’m always eager to learn and grow in my career, bringing enthusiasm and dedication to every role I take on.

Skills

Leadership

Voiceover

Experience Level

Leadership

Expert

Voiceover

Intermediate

Language

English

Fluent

Spanish; Castilian

Fluent

Work Experience

Customer Service Specialist at Alorica, Panamá

August 1, 2021 - October 31, 2021

Provided front-line support to customers by handling inquiries, resolving issues, and ensuring a positive service experience. Maintained high satisfaction levels through effective communication, problem-solving, and product knowledge. Consistently met performance metrics while contributing to team goals and customer retention.

Team Lead at Alorica, Panamá

October 1, 2021 - December 31, 2021

Led and motivated a team of customer service representatives to deliver exceptional support and meet performance targets. Monitored team KPIs, provided coaching and training, and handled escalated issues to ensure customer satisfaction. Collaborated with management to improve service processes and enhance the overall customer experience.

Subject Matter Expert at Alorica, Panamá

December 1, 2021 - May 31, 2022

Acted as a point of contact for complex customer escalations and provided expert guidance to ensure timely and effective resolution. Supported new hires by answering process-related questions, offering real-time assistance, and reinforcing training to accelerate onboarding. Contributed to knowledge sharing and continuous improvement within the team.

Training Subject Matter Expert at Alorica, Panamá

May 1, 2022 - November 30, 2022

Collaborated with training teams to support new hire and upskill sessions by providing subject matter expertise and clarifying complex topics. Assisted trainers with preparing and reviewing daily training reports, tracking attendance, performance, and engagement metrics. Played a key role in ensuring training consistency and improving learner outcomes. Worked alongside Learning Specialists to provide daily reports and TDS.

Operations Team Manager at Alorica, Panama

November 1, 2022 - April 30, 2024

Led daily operations by coaching team members to achieve performance targets and improve service quality. Monitored and analyzed KPIs to identify areas for improvement, conducting regular coaching sessions to drive results. Managed payroll processes to ensure accurate and timely compensation, while fostering a motivated and productive work environment.

Sales Support Coordinator at Poggesi, Miami (Remote)

April 1, 2024 - November 30, 2024

Streamlined sales processes and provided vital assistance to the sales team. Handled administrative tasks, managed customer inquiries, prepared reports, and ensured smooth sales activities. Aimed to enhance efficiency, support sales representatives, and contribute to achieving sales targets.

Design & Project Management Coordinator / Cruise Lines Support Coordinator at Poggesi, Miami (Remote)

November 1, 2024 - December 31, 2024

Supported project planning, tracking, and execution across multiple initiatives. Assisted in defining project scopes, timelines, and deliverables. Ensured alignment with documentation and communication between Marketing and Sales departments. Contributed to process improvements and risk management strategies to enhance project efficiency and outcomes. Designed new items to ensure innovation between seasons. Provided operational and administrative support to ensure smooth coordination between cruise lines, customers, and internal departments. Managed booking processes, resolved customer inquiries, assisted with logistics and documentation, maintained up-to-date records, monitored service quality, and collaborated with cross-functional teams to deliver exceptional guest experiences and support company standards.