I'm an Operations and Project Management professional with 5+ years of experience managing e-commerce operations, cross-functional projects, and process improvement across the UAE and KSA. My experience includes Shopify operations, order fulfillment, inventory management, logistics and 3PL coordination, vendor management, customer operations, KPI reporting, and workflow optimization. I've built and managed operational teams, developed SOPs and processes, and implemented automation that reduced manual workload by 40% and improved operational accuracy. I'm particularly experienced in helping growing businesses organize their operations, identify bottlenecks, improve workflows, and turn day-to-day operational challenges into clear, scalable processes.…

Zeinab Khaddour

I'm an Operations and Project Management professional with 5+ years of experience managing e-commerce operations, cross-functional projects, and process improvement across the UAE and KSA. My experience includes Shopify operations, order fulfillment, inventory management, logistics and 3PL coordination, vendor management, customer operations, KPI reporting, and workflow optimization. I've built and managed operational teams, developed SOPs and processes, and implemented automation that reduced manual workload by 40% and improved operational accuracy. I'm particularly experienced in helping growing businesses organize their operations, identify bottlenecks, improve workflows, and turn day-to-day operational challenges into clear, scalable processes.…

Available to hire

I’m an Operations and Project Management professional with 5+ years of experience managing e-commerce operations, cross-functional projects, and process improvement across the UAE and KSA.

My experience includes Shopify operations, order fulfillment, inventory management, logistics and 3PL coordination, vendor management, customer operations, KPI reporting, and workflow optimization. I’ve built and managed operational teams, developed SOPs and processes, and implemented automation that reduced manual workload by 40% and improved operational accuracy.

I’m particularly experienced in helping growing businesses organize their operations, identify bottlenecks, improve workflows, and turn day-to-day operational challenges into clear, scalable processes.

See more

Skills

Experience Level

Language

Arabic
Fluent
English
Advanced

Work Experience

Business Operations Manager at NORWIE
May 1, 2025 - Present
Lead daily operations across sales, marketing, product, eCommerce, logistics, and customer service across UAE and KSA markets. Coordinate cross-functional teams to ensure operational execution of business priorities, manage 20+ SKUs across channels, oversee 3PL partnerships, evaluate suppliers, and monitor order fulfillment, inventory movement, returns, and delivery performance. Manage CRM and operational systems for data accuracy and reporting reliability. Prepare operational reports for business planning and decision-making. Work closely with the CEO on strategic initiatives, operational improvements, hiring coordination, and company-wide projects. Develop and maintain SOPs, trackers, workflows, and documentation; restructured key operational processes within the first three months to resolve long-standing issues. Led end-to-end operational execution for events including Cityscape Global 2025 (Riyadh) and a DAMAC Hills 1 Open Day (Dubai).
Business Operations Manager at WOW VIR
June 1, 2023 - May 31, 2025
Led business operations for a fast-growing eCommerce platform across Business Operations, Vendor Operations, Catalog Management, and Logistics. Built and scaled operational teams to 15+ employees; managed recruitment, onboarding, training, and performance follow-up, reducing ramp-up time by 50%. Implemented KPI tracking and performance monitoring. Designed SOPs, workflows, and escalation processes; automated repetitive tasks to reduce manual workload by 40% while improving accuracy. Built dashboards and operational reporting tools. Managed end-to-end catalog operations across POS, website, and mobile; reduced listing errors by 70%. Coordinated with technology teams on feature rollouts and operational readiness, supported campaign readiness with marketing, and planned delivery/route allocation for high-volume orders. Managed vendor onboarding and supported 150+ vendor trainings, executed 40+ vendor campaigns, and contributed to revenue growth. Supported system testing and rollouts with
Sales Manager at Amazon for Lubricants & Grease
January 1, 2020 - May 31, 2023
Managed sales operations and key customer relationships. Increased customer acquisition by 35% through targeted sales initiatives and market development. Analyzed customer and market data to identify growth opportunities. Prepared proposals, presentations, and performance reports for management and clients. Monitored sales performance and KPIs across revenue growth, retention, and customer engagement.
Sales Executive at SEAPHARMA MED. Co
February 1, 2019 - January 31, 2020
Promoted pharmaceutical products and developed relationships with healthcare professionals and clients. Conducted market research to identify sales opportunities and support business development. Maintained accurate sales records and supported reporting requirements. Managed multiple priorities in a fast-paced sales environment.

Education

Bachelor of Pharmacy at Tishreen University
January 11, 2030 - August 18, 2026

Qualifications

Add your qualifications or awards here.

Industry Experience

Retail, Wholesale & Distribution, Consumer Goods, Transportation & Logistics, Healthcare, Life Sciences, Professional Services, Real Estate & Construction

Skills

Experience Level