Zenia Jaakonaho
I am a highly motivated professional with 15 years of experience in purchasing, inventory/order management and customer service in fast-paced environments, spanning global and domestic operations across multiple…
About
I am a highly motivated professional with 15 years of experience in purchasing, inventory/order management and customer service in fast-paced environments, spanning global and domestic operations across multiple industries. I pride myself on being personable and professional under pressure and on delivering timely, accurate results.
I am driven to exceed goals through continual process improvement and cost reduction, and I am seeking a permanent Order Management Specialist role that leverages my diverse experience while offering growth and professional advancement.
- 13 years' experience
- Joined February 2026
Skills· 2
Languages
- EnglishAdvanced
- FinnishAdvanced
Industry experience
- Manufacturing
- Retail
- Transportation & Logistics
- Wholesale & Distribution
- Professional Services
Work experience· 5 roles
Managed all communication with the sales department orders and processed all customer orders and shipments; ensured on-time delivery and 100% order accuracy; handled returns, replacements, expedited orders and complaints; monitored vendor performance and provided feedback to Sales; resolved billing issues and served as a cross-functional point of contact; trained new hires and documented processes.
Coordinated sales, production and shipping to fulfill contracts; processed orders, returns and expedited shipments to improve customer service; supported Sales, Administration and Field Reps; managed post-receipt order activity and changes; communicated with international customers, vendors and freight forwarders; monitored vendor performance and prepared sales reports.
Managed order entry and ownership of orders through completion; focused on customer service and satisfaction; reviewed contracts prior to shipping; negotiated with external customers to resolve issues impacting the order-to-cash cycle; acted as Buyer for overseas vendors; participated in cross-functional meetings to resolve issues and maximize revenue in the South Pacific region.
Education
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