I am a highly motivated professional with 15 years of experience in purchasing, inventory/order management and customer service in fast-paced environments, spanning global and domestic operations across multiple industries. I pride myself on being personable and professional under pressure and on delivering timely, accurate results. I am driven to exceed goals through continual process improvement and cost reduction, and I am seeking a permanent Order Management Specialist role that leverages my diverse experience while offering growth and professional advancement.…

Zenia Jaakonaho

I am a highly motivated professional with 15 years of experience in purchasing, inventory/order management and customer service in fast-paced environments, spanning global and domestic operations across multiple industries. I pride myself on being personable and professional under pressure and on delivering timely, accurate results. I am driven to exceed goals through continual process improvement and cost reduction, and I am seeking a permanent Order Management Specialist role that leverages my diverse experience while offering growth and professional advancement.…

Available to hire

I am a highly motivated professional with 15 years of experience in purchasing, inventory/order management and customer service in fast-paced environments, spanning global and domestic operations across multiple industries. I pride myself on being personable and professional under pressure and on delivering timely, accurate results.
I am driven to exceed goals through continual process improvement and cost reduction, and I am seeking a permanent Order Management Specialist role that leverages my diverse experience while offering growth and professional advancement.

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Skills

Experience Level

Language

English
Advanced
Finnish
Advanced

Work Experience

Order Management Specialist at Takasago International Philippines Inc., Pasig City
July 1, 2015 - November 1, 2017
Managed all communication with the sales department orders and processed all customer orders and shipments; ensured on-time delivery and 100% order accuracy; handled returns, replacements, expedited orders and complaints; monitored vendor performance and provided feedback to Sales; resolved billing issues and served as a cross-functional point of contact; trained new hires and documented processes.
Order Management Specialist at Hewlett-Packard Asia Pvt. Ltd., Makati City
July 1, 2011 - February 1, 2015
Coordinated sales, production and shipping to fulfill contracts; processed orders, returns and expedited shipments to improve customer service; supported Sales, Administration and Field Reps; managed post-receipt order activity and changes; communicated with international customers, vendors and freight forwarders; monitored vendor performance and prepared sales reports.
Order Management Specialist at Emerson Process Management, Makati City
June 1, 2008 - July 1, 2011
Managed order entry and ownership of orders through completion; focused on customer service and satisfaction; reviewed contracts prior to shipping; negotiated with external customers to resolve issues impacting the order-to-cash cycle; acted as Buyer for overseas vendors; participated in cross-functional meetings to resolve issues and maximize revenue in the South Pacific region.
Order Management Specialist at IDS Marketing (Li and Fung Group), Quezon City
February 1, 2006 - December 1, 2007
Efficiently processed orders via telephone, Sales Force Automation, Fax and email; negotiated with external customers to resolve order-to-cash issues; coordinated order status and year-to-date sales to meet FYI targets; ensured compliance with policies and managed open sales orders; acted as Credit Investigator for new customers and assisted in database setup and maintenance; participated in warehouse inventories and trained new hires.
Order Management Specialist at Right Goods Phils. (P&G Distributor), Pasig City
March 1, 2002 - March 1, 2005
Processed weekly stock orders for a major drugstore chain; handled orders via phone, EDI, Fax and email to ensure on-time delivery; coordinated special requests and approvals; managed returns and expedited orders to maintain customer service levels.

Education

B.S. Computer Science at Technological Institute of the Philippines, Quezon City
June 1, 1994 - April 1, 2001
SIMHE - Business and Technology at Oulun Ammattikorkeakoulu (Oulu University of Applied Sciences)
January 1, 2020 - March 1, 2021

Qualifications

Add your qualifications or awards here.

Industry Experience

Manufacturing, Retail, Transportation & Logistics, Wholesale & Distribution, Professional Services

Skills

Experience Level