I am Zinat Mithila Sharmin, a seasoned aviation and hospitality professional with over 7.5 years of experience delivering exceptional passenger service and safeguarding safety standards across GMG Airlines and US Bangla Airlines. I am proficient in communicating clearly with diverse passenger groups, adhering to CAAB regulations, and ensuring passenger safety and comfort on every flight. I have also gained hands-on experience in brand and trade marketing at Le Meridien Dhaka and in training coordination at Flow Digital, with strong communication, cross-cultural adaptability, and a passion for driving business growth through customer-centric service, corporate outreach, and effective training programs.

Zinat Mithila Sharmin

I am Zinat Mithila Sharmin, a seasoned aviation and hospitality professional with over 7.5 years of experience delivering exceptional passenger service and safeguarding safety standards across GMG Airlines and US Bangla Airlines. I am proficient in communicating clearly with diverse passenger groups, adhering to CAAB regulations, and ensuring passenger safety and comfort on every flight. I have also gained hands-on experience in brand and trade marketing at Le Meridien Dhaka and in training coordination at Flow Digital, with strong communication, cross-cultural adaptability, and a passion for driving business growth through customer-centric service, corporate outreach, and effective training programs.

Available to hire

I am Zinat Mithila Sharmin, a seasoned aviation and hospitality professional with over 7.5 years of experience delivering exceptional passenger service and safeguarding safety standards across GMG Airlines and US Bangla Airlines. I am proficient in communicating clearly with diverse passenger groups, adhering to CAAB regulations, and ensuring passenger safety and comfort on every flight.

I have also gained hands-on experience in brand and trade marketing at Le Meridien Dhaka and in training coordination at Flow Digital, with strong communication, cross-cultural adaptability, and a passion for driving business growth through customer-centric service, corporate outreach, and effective training programs.

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Experience Level

Expert
Expert
Expert
Expert
Intermediate

Work Experience

Manager (Coordinator) at Flow Digital Ltd
July 1, 2020 - May 1, 2021
Led coordination with district-level trainers, ensured smooth execution of training sessions, facilitated impactful sessions for students and entrepreneurs, and managed data reporting including attendance and training hours, providing daily reports to the Managing Director.
Senior Cabin Crew at US Bangla Airlines
February 1, 2017 - November 1, 2021
Delivered in-flight safety briefings, assisted passenger seating and luggage handling, maintained passenger comfort, and provided high-quality customer service across diverse cultures. Managed passenger inquiries, coordinated with flight crew, and supported safety and security procedures in line with company SOPs and aviation regulations.
Manager (Coordinator) at Flow Digital Ltd
March 1, 2016 - July 1, 2016
Strategically developed and managed daily training schedules across 37 districts under the Entrepreneurship Skill Development Program (ESDP). Led coordination with district-level trainers, ensured smooth session execution, facilitated training for diverse groups, and oversaw data reporting and performance monitoring to the Managing Director.
Senior Cabin Crew at GMG Airlines
February 1, 2008 - December 1, 2010
Welcomed passengers, assisted seating, conducted safety briefings, ensured seat belt compliance, demonstrated use of emergency equipment, assisted with luggage, served meals and amenities, and provided personalized care to elderly passengers and families. Addressed passenger concerns, coordinated with ground services, led SOP-aligned team operations, and prepared post-flight reports; participated in annual emergency drills and maintained regulatory compliance.

Education

Leadership MBA in HRM at Rajshahi University
January 11, 2030 - February 14, 2026
BBA in Marketing at Asian University of Bangladesh
January 11, 2030 - February 14, 2026
HSC in Science at Rajshahi University School & College
January 11, 2030 - February 14, 2026

Qualifications

CRM (Crew Resource Management)
January 11, 2030 - February 14, 2026
SEO Certification
January 11, 2030 - February 14, 2026

Industry Experience

Travel & Hospitality, Transportation & Logistics, Professional Services, Other

Experience Level

Expert
Expert
Expert
Expert
Intermediate

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