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Project manager with 10+ years of end-to-end delivery experience across aerospace and SaaS environments. Certified Scrum Master, skilled in leading cross-functional teams, managing program schedules/budgets/scope, and aligning stakeholders to deliver measurable outcomes. Known for driving structured execution from design through implementation, improving operational efficiency, and building strong customer/partner relationships. Experienced in both technical delivery (aerospace conversion and security access control) and commercial delivery (tender/vendor management and customer success metrics).…Project manager with 10+ years of end-to-end delivery experience across aerospace and SaaS environments. Certified Scrum Master, skilled in leading cross-functional teams, managing program schedules/budgets/scope, and aligning stakeholders to deliver measurable outcomes. Known for driving structured execution from design through implementation, improving operational efficiency, and building strong customer/partner relationships. Experienced in both technical delivery (aerospace conversion and security access control) and commercial delivery (tender/vendor management and customer success metrics).

Kwan Zi Rong

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Project manager with 10+ years of end-to-end delivery experience across aerospace and SaaS environments. Certified Scrum Master, skilled in leading cross-functional teams, managing program schedules/budgets/scope, and aligning stakeholders to deliver measurable outcomes. Known for driving structured execution from design through implementation, improving operational efficiency, and building strong customer/partner relationships. Experienced in both technical delivery (aerospace conversion and security access control) and commercial delivery (tender/vendor management and customer success metrics).…Project manager with 10+ years of end-to-end delivery experience across aerospace and SaaS environments. Certified Scrum Master, skilled in leading cross-functional teams, managing program schedules/budgets/scope, and aligning stakeholders to deliver measurable outcomes. Known for driving structured execution from design through implementation, improving operational efficiency, and building strong customer/partner relationships. Experienced in both technical delivery (aerospace conversion and security access control) and commercial delivery (tender/vendor management and customer success metrics).

Available to hire

Project manager with 10+ years of end-to-end delivery experience across aerospace and SaaS environments. Certified Scrum Master, skilled in leading cross-functional teams, managing program schedules/budgets/scope, and aligning stakeholders to deliver measurable outcomes.

Known for driving structured execution from design through implementation, improving operational efficiency, and building strong customer/partner relationships. Experienced in both technical delivery (aerospace conversion and security access control) and commercial delivery (tender/vendor management and customer success metrics).

Skills

Experience Level

Expert

Expert

Expert

Expert

Language

English

Fluent

Chinese

Fluent

Work Experience

Senior Project Manager, Customer Success at Hydroinformatics Institute

June 1, 2025 - June 1, 2026

Led development and delivery of a SaaS platform, managing a cross-functional team of 10+ engineers, designers, and analysts. Built strong client relationships by providing tailored solutions and ensuring seamless onboarding. Owned project planning, roadmap alignment, and sprint execution, increasing on-time delivery from 60% to 90% and reducing cycle time by 30%. Managed project timelines and milestones by coordinating with stakeholders, development teams, and vendors. Led and managed end-to-end tender submission processes for public and private sector projects valued up to US$3m.

Project Manager, IoT Solutions at Igloocompany Pte Ltd

October 1, 2021 - May 1, 2025

Led end-to-end development and implementation of a security access control SaaS platform for enterprise customers. Delivered over 7 projects with partner values over US$1.5m each. Partnered with Product and Customer Success to define success metrics (activation, feature adoption, NPS) and drove initiatives to improve retention. Managed cross-functional project teams (~15 members) across business analysis, software development, testing, and customer support. Monitored progress via Jira and Smartsheet, ensuring adherence to schedule, budget, and scope.

Technical Project Manager at ST Engineering

April 1, 2017 - October 1, 2021

Led end-to-end modification projects for the Airbus A321 passenger-to-freighter (P2F) conversion program, from design through implementation. Managed cross-functional teams across Program Management, Engineering, and Supply Chain. Co-led joint technical development of a new aircraft door with a European partner and delivered designs and solutions supporting Airbus A330 P2F conversion workstreams. Coordinated delivery milestones, ensured alignment across functions, and contributed to developing new program capabilities.

Field Support Engineer at ST Engineering

April 1, 2015 - April 1, 2017

Provided on-site technical support for Airbus A330 passenger-to-freighter (P2F) conversion to customers and production teams, achieving a 96% satisfaction rating. Collaborated with production teams to streamline work processes using Lean methodology, reducing conversion lead time by 20%. Acted as a technical liaison between stakeholders during aircraft conversion activities.