I am an experienced professional with strong leadership and relationship-building skills. I excel at approaching people and handling customers with confidence. I am fluent in English, Urdu, and Punjabi, which helps in diverse situations. I have a strong background in management, supervision, training and customer service, and I am reliable in delivering high-quality results. I enjoy taking initiative and staying active throughout the day. I have a background in information technology and business management, with experience across customer service, IT service desk support, and hospitality. I am proactive, detail-oriented, and comfortable working under pressure, while continuously seeking opportunities to grow my technical and interpersonal skills.

Zohaib Ashraf

I am an experienced professional with strong leadership and relationship-building skills. I excel at approaching people and handling customers with confidence. I am fluent in English, Urdu, and Punjabi, which helps in diverse situations. I have a strong background in management, supervision, training and customer service, and I am reliable in delivering high-quality results. I enjoy taking initiative and staying active throughout the day. I have a background in information technology and business management, with experience across customer service, IT service desk support, and hospitality. I am proactive, detail-oriented, and comfortable working under pressure, while continuously seeking opportunities to grow my technical and interpersonal skills.

Available to hire

I am an experienced professional with strong leadership and relationship-building skills. I excel at approaching people and handling customers with confidence. I am fluent in English, Urdu, and Punjabi, which helps in diverse situations. I have a strong background in management, supervision, training and customer service, and I am reliable in delivering high-quality results. I enjoy taking initiative and staying active throughout the day.

I have a background in information technology and business management, with experience across customer service, IT service desk support, and hospitality. I am proactive, detail-oriented, and comfortable working under pressure, while continuously seeking opportunities to grow my technical and interpersonal skills.

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Experience Level

Intermediate
Intermediate

Language

English
Fluent
Urdu
Fluent
Panjabi, Punjabi
Fluent

Work Experience

Waiter at Rajnagar Bangladeshi Kitchen
March 1, 2014 - May 1, 2014
Demonstrated time management and teamwork skills; understood and handled customer complaints; performed well under pressure; answered questions about menu selections and offered recommendations.
Waiter at Sachins Indian Restaurant
December 1, 2014 - December 1, 2020
Demonstrated time management and leadership; gained general knowledge about the business and food industry; assisted guests with menu choices; answered questions and made recommendations; calculated charges and processed payments.
Customer Service Advisor at Accenture
November 1, 2021 - February 1, 2022
Troubleshooting for virgin media customers; provided customer service by answering inbound calls in a timely manner; demonstrated technical skills.
Team Member at KFC Cowgate
December 1, 2020 - Present
Provided friendly and courteous service; demonstrated time management and teamwork; managed customer questions and recommendations; handled high-pressure situations.
IT Service Desk Analyst at NHS Business Services Authority
July 1, 2022 - Present
Incident management and help desk support; troubleshooting at first point of contact for users; ITIL v4 certification.

Education

GCSE at St. Cuthbert’s RC High School
September 1, 2009 - July 1, 2015
BTEC Level 3 National Diploma in ICT (DDD) at Newcastle College
September 1, 2015 - June 1, 2017
Information Technology Management for Business at Northumbria University Newcastle
September 1, 2018 - January 7, 2026

Qualifications

ITIL v4 Certification
January 11, 2030 - January 7, 2026

Industry Experience

Travel & Hospitality, Professional Services, Software & Internet, Education, Retail