I am a Business Intelligence & Data Analyst by title, with a functional focus on operations, performance analytics and decision support. My work combines end-to-end ownership—from building and automating data processes to designing reliable dashboards—with close collaboration with clients and internal teams across the business.\n\nI partner with operations and other departments to identify automation needs, deliver trusted dashboards, and ensure full ownership of financial and operational analytics processes. I am highly analytical and detail-driven, with a strong ability to quickly understand new domains and complex problem spaces. I enjoy working in challenging environments, learning continuously, and turning ambiguous questions into clear, actionable outcomes.

Zehra Tatli

I am a Business Intelligence & Data Analyst by title, with a functional focus on operations, performance analytics and decision support. My work combines end-to-end ownership—from building and automating data processes to designing reliable dashboards—with close collaboration with clients and internal teams across the business.\n\nI partner with operations and other departments to identify automation needs, deliver trusted dashboards, and ensure full ownership of financial and operational analytics processes. I am highly analytical and detail-driven, with a strong ability to quickly understand new domains and complex problem spaces. I enjoy working in challenging environments, learning continuously, and turning ambiguous questions into clear, actionable outcomes.

Available to hire

I am a Business Intelligence & Data Analyst by title, with a functional focus on operations, performance analytics and decision support. My work combines end-to-end ownership—from building and automating data processes to designing reliable dashboards—with close collaboration with clients and internal teams across the business.\n\nI partner with operations and other departments to identify automation needs, deliver trusted dashboards, and ensure full ownership of financial and operational analytics processes. I am highly analytical and detail-driven, with a strong ability to quickly understand new domains and complex problem spaces. I enjoy working in challenging environments, learning continuously, and turning ambiguous questions into clear, actionable outcomes.

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Language

English
Fluent

Work Experience

Business Intelligence & Operations & Performance Analyst at Teleperformance
January 1, 2023 - Present
Led the full lifecycle of client analytics projects: requirements gathering, SQL modeling, data validation, automation, dashboard development, and KPI framework design. Served as the primary analytics partner for operations, quality and workforce teams, enabling data-driven decision-making across high-volume customer operations. Built and automated reliable data pipelines with validation controls, reducing reporting discrepancies and increasing trust in production metrics. Created and optimized multiple Power BI dashboards to expand operational visibility and support executive decisions. Designed an automated financial performance workflow to deliver auditable results for monthly leadership reviews. Developed new performance metrics from scratch, defining logic and ensuring stakeholder adoption.
Product & Application Support Analyst – SaaS Platform at Teleperformance
March 1, 2020 - December 31, 2022
Provided B2B product support by analyzing platform behavior, identifying root causes and escalating issues to engineering teams. Performed data accuracy checks and contributed insights for product improvements. Mentored junior team members and supported onboarding to improve team productivity.
Tier 1 & Tier 2 Technical Support Specialist (EMEA & Global) at Teleperformance
October 1, 2017 - February 29, 2020
Handled advanced technical escalations across EMEA, providing structured troubleshooting and documentation. Acted as liaison between engineering and frontline support teams, ensuring timely and accurate case resolutions. Created internal documentation and supported training for new team members to improve service consistency.

Education

Master's Degree at Adnan Menderes University
January 1, 2011 - December 31, 2014
Bachelor's Degree at Adnan Menderes University
January 1, 2006 - December 31, 2010

Qualifications

Microsoft Power BI Desktop for Business Intelligence
January 1, 2024 - January 15, 2026
Google Data Analytics Specialization
January 1, 2023 - January 15, 2026
Intermediate SQL
January 1, 2023 - January 15, 2026
ETL and ELT in PostgreSQL
January 1, 2023 - January 15, 2026
Python Automation & Testing
January 1, 2023 - January 15, 2026
Pandas Essential Training
January 1, 2022 - January 15, 2026

Industry Experience

Software & Internet, Professional Services, Telecommunications