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I am a reliable and focused professional with experience in content moderation and supporting team operations within high-risk digital safety environments. I am known for sound judgment, clear communication, and the ability to guide peers on policy application and decision-making. I am seeking to contribute to platform integrity while continuing to grow in a fast-paced, high-accountability setting.…I am a reliable and focused professional with experience in content moderation and supporting team operations within high-risk digital safety environments. I am known for sound judgment, clear communication, and the ability to guide peers on policy application and decision-making. I am seeking to contribute to platform integrity while continuing to grow in a fast-paced, high-accountability setting.

Zulkiflilubis Nurdin

Content Creator, Content Producer, QA Engineer, +2

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I am a reliable and focused professional with experience in content moderation and supporting team operations within high-risk digital safety environments. I am known for sound judgment, clear communication, and the ability to guide peers on policy application and decision-making. I am seeking to contribute to platform integrity while continuing to grow in a fast-paced, high-accountability setting.…I am a reliable and focused professional with experience in content moderation and supporting team operations within high-risk digital safety environments. I am known for sound judgment, clear communication, and the ability to guide peers on policy application and decision-making. I am seeking to contribute to platform integrity while continuing to grow in a fast-paced, high-accountability setting.

Available to hire

I am a reliable and focused professional with experience in content moderation and supporting team operations within high-risk digital safety environments. I am known for sound judgment, clear communication, and the ability to guide peers on policy application and decision-making. I am seeking to contribute to platform integrity while continuing to grow in a fast-paced, high-accountability setting.

Skills

Microsoft Office

Experience Level

Microsoft Office

Expert

Language

Malay

Fluent

Indonesian

Advanced

English

Advanced

Work Experience

Trust & Safety Associate at Accenture

August 1, 2024 - January 1, 2026

Analyzed over 300 complex or sensitive cases daily, requiring high judgement and policy expertise, maintaining safety and integrity across the platform. Served as the POC (July 2025) responsible for overseeing and validating decisions made by team members, resulting in higher accuracy percentage and stronger compliance with guidelines. Engaged with Policy Specialists and QA Leads to resolve complex cases and refine moderation approaches, quickly adapting to policy changes and new guidelines. Applied moderation policies with exceptional accuracy, sustaining a zero-error performance streak up to five weeks.

Driver at GrabbCar Sdn Bhd

August 1, 2022 - August 1, 2024

Demonstrated strong interpersonal and communication skills while engaging with diverse passengers, ensuring a safe, comfortable, and positive ride experience. Maintained composure and made sound decisions when navigating challenging, high-pressure road conditions. Achieved and sustained 5-star ratings, supported by consistently positive customer reviews.

Restaurant Owner at Zumo za Bistro

July 1, 2015 - July 1, 2017

Handled real-time challenges like customer complaints, supplier delays, and unexpected staff absences; demonstrated calm, critical thinking in fast-paced situations. Conducted precise financial transactions and upheld accurate records, showcasing a keen eye for detail crucial for safety protocol compliance. Worked collaboratively with staff to streamline operations and improve service delivery.

Telemarketer at Bank Simpanan Nasional (BSN)

March 1, 2014 - February 1, 2015

Conducted outbound calls to promote BSN banking products and services to potential customers. Addressed customer inquiries professionally, handling concerns and objections with confidence and clarity. Recorded and updated customer information and call outcomes accurately in the system.