Eric Ncube

Architected & Developed Microservices: Designed and built scalable, event-driven microservices using .NET, TypeScript, and React, supporting core VoIP features like WebRTC calling, SIP trunking, and a virtual receptionist. Engineered Cloud Infrastructure & DevOps: Implemented and maintained CI/CD pipelines with GitHub Actions and Docker, automating deployments to a cloud environment on AWS (S3, RDS, Redis, SQS). Managed load balancers and Linux servers to ensure high availability. Led Full-Stack Feature Development: Owned the end-to-end delivery of features, from backend APIs (using NHibernate/Entity Framework) to frontend React components, integrating payment gateways, webhooks, and accounting systems. Enhanced System Intelligence & Analytics: Integrated AI services (Deepgram, Sentiment Analysis) and data science techniques to provide call analytics and business insights, improving customer experience.

Led feature architecture and delivery of a multi-tenant VoIP platform, collaborating with the CTO on system evolution and access control. Implemented multi-user RBAC with fine-grained permissions and co-built authentication platforms (OpenIddict, JWT, OAuth, cookies, AWS Cognito). Owned end-to-end feature delivery across backend (.NET, NHibernate, EF) and frontend (React, TypeScript), including APIs, UI, state management, testing, and deployment. Architected billing and payments workflows for prepaid/postpaid models, campaigns, wallet top-ups, and Peach Payments integration. Developed real-time reporting and analytics dashboards for queues, agent activity, and operational metrics. Contributed to AI and speech analytics integrations (Deepgram, sentiment analysis) for diagnostics and platform insights. Implemented event-driven architecture with AWS SQS and related services for scalable asynchronous workflows. Maintained and enhanced shared components, including agent workspace and virtua

Designed and built scalable, event-driven microservices using .NET, TypeScript, and React; supported core VoIP features (WebRTC, SIP trunking, virtual receptionist). Engineered CI/CD pipelines with GitHub Actions and Docker; deployed to AWS (S3, RDS, Redis, SQS); configured load balancers and Linux servers for high availability. Led end-to-end feature delivery from backend APIs to frontend components, integrating payment gateways, webhooks, and accounting systems. Integrated AI services (Deepgram, Sentiment Analysis) and applied data science techniques to generate call analytics and insights to improve customer experience.