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I'm someone who is always curious and eager to learn and always excited by the opportunity to explore something new. With a confident 9 years of experience in sales & customer service, as well as creative roles, I’m adaptable, open to new challenges, and love work in along side others like minded people. I’m excited to bring my enthusiasm, creativity, and strong work ethic to a role where I can grow and contribute meaningfully. I am both self motivated and well versed in leading a team and I’m looking for an opportunity to develop skills and make a positive impact.…I'm someone who is always curious and eager to learn and always excited by the opportunity to explore something new. With a confident 9 years of experience in sales & customer service, as well as creative roles, I’m adaptable, open to new challenges, and love work in along side others like minded people. I’m excited to bring my enthusiasm, creativity, and strong work ethic to a role where I can grow and contribute meaningfully. I am both self motivated and well versed in leading a team and I’m looking for an opportunity to develop skills and make a positive impact.

Alesi Clarke

Graphic Designer, Photographer, Social Media Manager, +2

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I'm someone who is always curious and eager to learn and always excited by the opportunity to explore something new. With a confident 9 years of experience in sales & customer service, as well as creative roles, I’m adaptable, open to new challenges, and love work in along side others like minded people. I’m excited to bring my enthusiasm, creativity, and strong work ethic to a role where I can grow and contribute meaningfully. I am both self motivated and well versed in leading a team and I’m looking for an opportunity to develop skills and make a positive impact.…I'm someone who is always curious and eager to learn and always excited by the opportunity to explore something new. With a confident 9 years of experience in sales & customer service, as well as creative roles, I’m adaptable, open to new challenges, and love work in along side others like minded people. I’m excited to bring my enthusiasm, creativity, and strong work ethic to a role where I can grow and contribute meaningfully. I am both self motivated and well versed in leading a team and I’m looking for an opportunity to develop skills and make a positive impact.

Available to hire

Aylesbury, United Kingdom

I’m someone who is always curious and eager to learn and always excited by the opportunity to explore something new.

With a confident 9 years of experience in sales & customer service, as well as creative roles, I’m adaptable, open to new challenges, and love work in along side others like minded people. I’m excited to bring my enthusiasm, creativity, and strong work ethic to a role where I can grow and contribute meaningfully. I am both self motivated and well versed in leading a team and I’m looking for an opportunity to develop skills and make a positive impact.

Skills

Experience Level

Expert

Expert

Intermediate

Intermediate

Intermediate

Language

English

Fluent

Work Experience

Priority Customer Service Advisor at Travelodge Hotels Ltd

June 1, 2024 - Present

Communicating efficiently and sensitively with customers and hotel teams to conduct investigations and resolve complaints promptly. Taking on high priority cases as part of a limited team and handling sensitive customer complaints (e.g., accessibility issues, SAR requests & data incidents, slip/falls & injuries). Assisting the core customer service team with constructing emails and taking over cases requiring deeper investigation. Creating captivating visual presentations for workshops with team members and other departments to convey new processes. Ensuring clear communication with the team and management so major cases do not escalate to press, court, or the CEO. Working to meet productivity targets and KPIs such as first-time resolution and refunds. Proficient in Google Workspace.

Sales Team Member at Co-Operative

August 1, 2020 - February 1, 2021

Customer service responsibilities, assisting guests and tills while also processing replenishments and restocks throughout the store. Performing daily stock checks, noting items with near expiry dates, and logging data. Supporting the busy season to help drive customer satisfaction. Providing customers with information about local charities and events run through the Co-Op group.

Team Leader & VM Assistant at NEXT

January 1, 2017 - September 1, 2019

Supervising and motivating the sales team to meet performance goals, assigning tasks, and creating weekly rotas and plans of action. Interviewing, training and mentoring new staff, ensuring adherence to company standards. Planning and implementing in-store displays according to brand guidelines and using creative skills to match trends and popular items with customers, delivering a seamless shopping experience. Ensuring products are attractively displayed to maximise sales. Updating window displays and floor layouts based on seasonal trends and promotions. Collaborating with marketing to align store visuals with current campaigns. Communicating efficiently with management to ensure visibility of major cases.

Sales Assistant at NEXT

March 1, 2015 - January 1, 2017

Greeted and assisted customers with product inquiries or advice. Provided product recommendations and information based on knowledge of the brand and stock. Processed sales transactions (cash, card) while maintaining friendly communication with customers. Maintained store cleanliness and organization. Managed stock shelving and ensured products were displayed to maintain a high-quality shopping experience. Handled returns and exchanges while offering assistance in locating alternatives.