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Experienced AI Training Specialist, QA Analyst, and Technical Support Professional with a proven background in evaluating and improving AI-generated content. Skilled in prompt engineering, voice and text annotation, content moderation, quality assurance, and compliance review. Brings 4+ years of customer-facing support experience and 2+ years working with technical systems, CRM platforms, and workflow tools. Adept at identifying inconsistencies, applying nuanced guidelines, and delivering accurate, thoughtful annotations that improve machine learning performance.…Experienced AI Training Specialist, QA Analyst, and Technical Support Professional with a proven background in evaluating and improving AI-generated content. Skilled in prompt engineering, voice and text annotation, content moderation, quality assurance, and compliance review. Brings 4+ years of customer-facing support experience and 2+ years working with technical systems, CRM platforms, and workflow tools. Adept at identifying inconsistencies, applying nuanced guidelines, and delivering accurate, thoughtful annotations that improve machine learning performance.

Aseenah Rasulalah

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Experienced AI Training Specialist, QA Analyst, and Technical Support Professional with a proven background in evaluating and improving AI-generated content. Skilled in prompt engineering, voice and text annotation, content moderation, quality assurance, and compliance review. Brings 4+ years of customer-facing support experience and 2+ years working with technical systems, CRM platforms, and workflow tools. Adept at identifying inconsistencies, applying nuanced guidelines, and delivering accurate, thoughtful annotations that improve machine learning performance.…Experienced AI Training Specialist, QA Analyst, and Technical Support Professional with a proven background in evaluating and improving AI-generated content. Skilled in prompt engineering, voice and text annotation, content moderation, quality assurance, and compliance review. Brings 4+ years of customer-facing support experience and 2+ years working with technical systems, CRM platforms, and workflow tools. Adept at identifying inconsistencies, applying nuanced guidelines, and delivering accurate, thoughtful annotations that improve machine learning performance.

Available to hire

Experienced AI Training Specialist, QA Analyst, and Technical Support Professional with a proven background in evaluating and improving AI-generated content. Skilled in prompt engineering, voice and text annotation, content moderation, quality assurance, and compliance review. Brings 4+ years of customer-facing support experience and 2+ years working with technical systems, CRM platforms, and workflow tools. Adept at identifying inconsistencies, applying nuanced guidelines, and delivering accurate, thoughtful annotations that improve machine learning performance.

Skills

Experience Level

Expert

Expert

Expert

Expert

Expert

Intermediate

Intermediate

Intermediate

Intermediate

Intermediate

Language

English

Advanced

Work Experience

Technical Support & Data Annotation Specialist at Freelance / Remote

January 1, 2024 - Present

Provided multi-channel technical support (email, chat, voice, screenshare) for robotics-adjacent software platforms and data-driven tools. Executed high-volume data annotation projects for computer vision and NLP training sets with labeling accuracy ≥ 98% using internal and third-party tools. Authored comprehensive user guides, SOPs, and run books covering systems setup, error diagnostics, and updater rollouts. Conducted pattern analysis and tagged anomalies for quality assurance; escalated edge cases to engineering. Collaborated with developers to identify bugs and refine user experience workflows using annotated reports. Reduced ticket resolution time by 25% through knowledge-base enhancements and structured troubleshooting guides.

Customer Support Representative at Michael Management Corporation

January 1, 2022 - Present

Generated accurate annotations of user interactions for support documentation. Processed 4,000+ Zoho tickets, 1,500+ chats, and 800+ emails; maintained 90%+ response time improvement. Created and maintained internal knowledge base articles, AI Answer Bot content, and analytics reports. Supported SAP access/LMS with cross-functional teams. Managed activation/deactivation of 100+ licenses monthly; tracked usage, churn, and CSAT metrics.

Customer Experience Specialist at Sequencing.com

January 1, 2021 - December 31, 2022

Delivered audio and text support for 2,000+ users; resolved e-commerce and digital subscription issues. Used Jira/Zendesk to tag, prioritize, and resolve tickets; authored detailed FAQs, customer education content, and improved CMS documentation.

Customer Care Assistant at Conduent

January 1, 2017 - December 31, 2021

Provided technical support to customers, including troubleshooting and device migration guidance. Documented support interactions using A.P.P.L.E. methodology for empathy and clarity.

Help Desk Administrator at PPG Industries

January 1, 2015 - January 1, 2017

S upported proprietary software/hardware using remote tools; annotated productivity stats and escalated technical issues.