Aatif Usmani

AI, CX and Operations Development Associate at Tasteport

Built and deployed a scalable AI RAG-based customer support chatbot for a live platform (tasteport.ca). Achieved low latency TTFT < 500ms, managed memory, and achieved P95 < 3s. Implemented vector search storage with Pinecone and integrated with OpenAI APIs. Dockerized services and deployed on AWS ECS with an EC2 load balancer. Trained a classification model for 5000+ SKUs for ethnic product grouping. Developed knowledge-base data stores for RAG applications. AI-powered CX, CRM, chat, and SEO capabilities. Managed live B2B relationships with multi-million-dollar business owners and managers. Onboarded inventory tools and fulfillment using Java-based tools at grocery client sites. Coordinated with E-Commerce marketing to shoot images, manage SKUs, and organize product groups; handled price synchronization and special categorization.

Seasonal Sales Associate at Sporting Life

Sales and customer service; maintained store appearance; processed transactions; performed inventory checks; supported store operations and customer satisfaction.

Summer Camp Counselor at Toronto

Supervised international students during city excursions (e.g., CN Tower) and led activities; managed a group of students and coordinated sessions for engaging experiences.